Short-Term Investments Survey | CapMetro Engage

Short-Term Investments Survey

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Do you ride Capital Metro?

Chart summary for "Do you ride Capital Metro?"
Yes 676 77.97%
No 191 22.03%

Please rank the benefits most important to you.

Top = most important and Bottom = least important

Chart summary for "Please rank the benefits most important to you. "
160 18.8%
175 20.56%
152 17.86%
245 28.79%
330 38.78%
208 24.44%
270 31.73%

What zip code do you live in?

78722

78757

78758

78751

78721

78701

78727

78727

78727

78721

78756

78741

78745

78757

78717

78759

78759

78727

78681

78741

78613

78723

78722

wes

78717

90210

78723

78741

78613

78613

78641

78641

78701

78752

78752

78751

78752

78641

78748

78704

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78724

78613

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78653

78660

78703

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78728

78724

78724

78613

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78705

78653

78653

78653

78653

78757

78610

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Anonymous

78724

78704

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78725

78732

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78758

78641

78653

78634

78613

78741

78736

78727

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78660

78724

78704

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78723

78751

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78703

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78705

78748

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78737

78744

78725

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78640

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78728

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78756

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78746

78746

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78756

78626

78756

78756

78756

78653

78745

78664

78731

78704

78745

78745

78745

78722

78757

78757

78749

78749

78749

78704

78727

78957

78704

78701

78717

78727

78745

78723

78641

78704

78733

78721

78729

78751

78727

78750

78756

78704

78752

78155

78704

78741

78704

78757

78757

78717

78756

78727

78613

78660

78613

78746

78759

78758

78704

78613

78744

78751

78751

78665

78628

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78759

78746

78741

78704

78717

78745

78747

78758

78723

78723

78701

78750

78750-8160

78729

78757

78752

78701

78745

78613

78660

78641

78757

78726

78641

78641

78641

78641

78641

78751

78751

78641

78704

78641

78756

60606

78729

78752

78752

78731

78759

AL

78613

78727

78727

78727

78736

78757

78757

Z

78745

78701

78640

78744

78722

78753

78702

78748

78702

78724

78753

78665

78619

78602

78741

78757

78660

78739

78734

78757

78705

78758

78741

78758

78703

78665

78660

78741

78734

78756

78759

78704

78701

78717

78640

78758

78717

78721

78722

May

78723

78748

78752

78705

78757

78641

78664

78758

78729

78613

78704

78721

78703

76832

78741

78613

78717

78758

78749

78701

78701

78744

78723

78757

78717

78759

78645

78717

78758

78729

78660

78610

78704

78758

78758

78722

78751

78640

78723

78640

78747

78613

78759

78660

78645

SC

78633

78641

78641

78759

78665

78748

CBM

78681

78717

78613

78641

78757

78753

78753

78613

78727

78681

78729

78759

78701

78704

78640

78660

78739

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76574

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78653

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78641

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76537

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78681

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78717

78703

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78701

78753

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78759

78728

78757

78723

78723

78723

78748

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78729

78747

78749-3307

78721

78751

78725

78749

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78613

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78705

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Ann

78753

76549

78727

78653

78613

37402

78704

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78723

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78641

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78704

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78723

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78681

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78621

Ethnicity

Chart summary for "Ethnicity"
Asian 39 4.63%
Black or African-American 37 4.39%
Hispanic or Latin American 98 11.63%
Native American 5 0.59%
White 529 62.75%
Prefer not to say 135 16.01%

Income level

Chart summary for "Income level"
Less than $25,000 48 5.75%
$25,000 to $34,999 44 5.27%
$35,000 to $49,999 90 10.78%
$50,000 to $74,999 175 20.96%
$75,000 to $99,999 123 14.73%
$100,000 to $149,999 130 15.57%
$150,000 or more 83 9.94%
Prefer not to say 142 17.01%

Education level

Chart summary for "Education level"
Completed some high school 5 0.6%
High school graduate 32 3.86%
Completed some college 83 10%
Associate degree 45 5.42%
Bachelor's degree 307 36.99%
Completed some postgraduate 54 6.51%
Master's degree 196 23.61%
Ph.D., law or medical degree 45 5.42%
Other advanced degree beyond a Master's degree 9 1.08%
Prefer not to say 54 6.51%

Age

Chart summary for "Age"
13-17 years old 9 1.08%
18-24 years old 41 4.92%
25-34 years old 196 23.5%
35-44 years old 189 22.66%
45-54 years old 159 19.06%
55-64 years old 119 14.27%
65-74 years old 53 6.35%
75 years or older 20 2.4%
Prefer not to say 48 5.76%

Gender

Chart summary for "Gender"
Male 414 49.23%
Female 369 43.88%
Other 4 0.48%
Prefer not to say 54 6.42%

Got something else you’d like to tell us? We welcome your input! Please provide your feedback in the box below. 

Please be as specific and concise as possible and limit your responses within the 3,000 character limit. Thank you for taking our survey on Project Connect!

Spend less on roads, more on ped & fixed route transit.

The mopac is packed everyday. Is there anything else to lessen the traffic than toll lane? Is it possible to divert the heavy trucks to other outer lane of the city?

“Delay is the deadliest form of denial”. C. Nortcott Parkinson

Don’t build the wasteful green line

I love Austin metro buss.please installed music would help bus driver stress level go down and bath room on the bus with soap and water. Hired a friendly driver and pretty woman. Also provide tooth past to construction worker. Make pretty woman to wear dresses and no animals are allowed except service pets and doctor appointments only.

I love Austin metro buss.please installed music would help bus driver stress level go down and bath room on the bus with soap and water. Hired a friendly driver and pretty woman. Also provide tooth past to construction worker. Make pretty woman to wear dresses and no animals are allowed except service pets and doctor appointments only.

In general I would not support a rail just within central Austin. I have friends who view rail is for middle to upper class and bus is for lower class and they are all pushing for rail. Don't listen to them. I have been riding the bus every day for the past 6 years. A rail would be great to bring people into Austin from the suburbs (Round Rock, Pflugerville, Manor, Elgin, Buda, etc.) but not within central Austin. In 10 years cars and buses will be driving themselves and those are what should be in central Austin.

I attended Traffic Jam last night and enjoyed learning more about the potential for investment in high capacity transit. I believe the community would vastly support light rail over bus rapid transit for the orange, blue, and brown lines – especially if you need a public vote to secure the required funding. Bottom line, there won't be the sufficient community enthusiasm around new bus lines when light rail is another option.

Build a light rail. It will take years before the light rail network will be large enough to service the whole Austin Metro area, but we must start now. I lived in Denver and took the light rail into downtown every day. It was great because it was a mode of transit that was independent of the road network so trains were rarely if ever delayed due to traffic or weather events. Taking the light rail to work was also far more economic because parking was getting so expensive and I could be productive while on the train sending emails etc. because of the onboard wifi.

I wish this survey would be designed so that I could give more transportation input for every time you ask my demographics information.

All stops should have benches, and if possible more stops should have coverings. When it is raining it really stinks to have to stand in the rain, and when it is hot not being able to sit down is awful. Thanks for taking feedback. I don't feel confident anyone really cares about feedback that doesn't fit the desired narrative, but I appreciate having an outlet either way. Thank you.

I really would like to see more transit options usable through north Austin, not going to downtown. Like along Parmer. I pass a lot of people walking along the road, I presume who don't have access to cars. Also more places for the bus to turn off out of traffic so it doesn't backup traffic behind. I feel the Metrorail becomes too crowded during events at the convention center. Other transit options from other park and rides to the convention center would be good. Also access to the airport from a stop other than downtown.

I want to make sure that whatever short-term investments are made, that we do not create duplicative expenses that we will need to pay to correct/deconstruct when we introduce the larger investment, high capacity lines.

I absolutely love MetroRail. But PLEASE keep the service open til 2-3am, at least on weekends. It would be nice to have drinks downtown and take the Rail back up north without paying for a $60 Uber/Lyft ride.

It would also be nice if the MetroRail continued South, like to South Lamar.

The lines heading downtown from the NW are getting more and more crowded. Lines like 550 and 985 are great but often they seem like not enough (many people standing up)

Shut down Red Line. Direct all rail along Guadalupe and Lamar.

Please focus your money on the many who live in town, not on the rich suburbanites who live in the northwest and use the fancy money pit Cedar Park train while you treat the poor folks who live in town like trash.

Metro rail in south Austin

In the short term Park and Rides could be implemented quickly, with preferred routes that reduce traffic for the buses.

As Austin faces an increasing housing affordability crisis, many of its workers are forced to move into outlying areas. Capital Metro has made good inroads expanding into Round Rock, Cedar Park, Leander, etc.

I would encourage expansion in these outlying areas to ensure greater coverage and increase opportunities for customer adoption of Capital Metro services. For example, I see proposed P&R locations at Four Points and Southeast Metro. This is a great start, but it misses a number of opportunities where new developments and growth are ongoing.

Expansions which cover more area will allow Capital Metro to serve significantly more customers and, in particular, targets customers who have a greater need and desire for public transportation. Typically, individuals living in properties valued at over $500K are not key demographics for public transportation.

I recognize the practical barriers to such expansion (cost, regulatory, infrastructure, etc.) but it would be reassuring to know that Capital Metro is focused on increasing ridership by targeting key demographics in underserved regions.

I’m for more connections and commute options.

We need transit in the suburbs, not downtown.

Use rail and bus when commuting to work. I have to cross 7lanes of traffic to get to my job. Which is 1mile from nearest bus stop. And then the 383 is going away. This bus takes me to all my shopping necessities on the weekend to use transit and ditch my car. We are the capital city and San Antonio and Dallas have better headway and accessibility for business professionals

Need better wifi in the train. The current service is pretty atrocious it's like the train driver has a cellphone hotspot that we all connect to.

Reducing service frequency would do the most to decrease wait times and increase transit speed.

I used to ride Cap Metro and would love to again. I hope there is a way to expand rail and bus service to be accessible to people who don’t live along the single line it runs.

I love Capital Metro!

I enjoy taking the train to and/from work and I'm looking forward to seeing the improvements. The train in the afternoon is usually overflowing so it would probably be good to consider adding at least one additional train around the 4 o clock hour. Thanks

The train timetables suck

We need infrastructure in 78724! It’s really tough for folks to get around.

This morning on my way to work, there was an armed police officer on the train. I feel that using police resources on the train is militarizing public transit. It is also super classist to intimidate people off of the train, while completely ignoring the buses. I am aware that Capital Metro has its own security, who do not carry guns. I would be much more comfortable with that.
As a woman and a citizen, I was frightened and nervous the entire train ride. Police officers rarely make people feel safer, instead they intimidate peaceful passengers. Please use your own security, and make your passengers comfortable on their commute.

wes

Bring back the 7:30 departure (from Lakeline). The current distribution of morning trains (7:10ish and then 7:47) presents some challenges getting to work. It would be AMAZING to have something fall right between those two windows.

More metro rail

Bussey Bus

I could not get the page where you rank most to least important. Station amenities are very important.There needs to e bathrooms at Lakeline Station. You put them in for SXSW, but not for daily commuters. Covered bus stops at San Jacinto at MLK are needed. I love that there are more frequent 985 bus routes. That was needed. I commute on the 985. Better training for drivers is needed.

commute from Lakeline to tech ridge area is slow. Might be solved with cedar park joining cap metro program. Hopeful for a stop near S. vista ridge Blvd and future trains to tech hubs

This area is in desperate need of Park and Rides. If you build them, we would have better and more accessible service.

I am a daily rider of the 803 to the UT Research Campus. The 803 rapid bus is fantastic, the quality of the roads in Austin, not so much.

LOVE the MetroRail. But definitely needs more capacity. Would also love if start times were MUCH earlier on Saturdays, and add Sunday service!

We need public transit that works! With large companies like Amazon and others looking for headquarters in cities with good transit, Austin is at the point where it is literally hurting our city to not have a better transit system. The buses are great, I use them frequently, but they simply don’t have the capacity to attract riders.

Bikes on the train is becoming more difficult. More train cars or the method of one train behind the next or something. Trains don't tend to give enough time for people to get in out without standing in front of the doors.

More rapid would be nice. Some cross town routes too. In reality there is the need to get cross town. For example, if it's raining I can't take the train because it's a 1.5 miles away from my job so I usually bike. But, the Rapid I would need to do 801 South until I reach an 803 transfer point then go all the way back up north. But then, that still only reduces walking by .5 miles yet the time to complete is way too much. Timing of busses and trains really need to be a priority and having a "transfer window" of just 2 or 3 minutes is too risky, buses are never on time.

Train to ABIA would be the best!

If we could get a line to Manor with a parking lot, my house hold would use it often.

We need express busses that come more often. They are too many people standing in the evening.

Bathroom facilities at the P and R's would be good. Sufficient shelter from sun and rain at regular bus stops would be good. Safe access to the bus stops, including wheelchair/stroller access is important. The 982 is my regular route to campus and I am very happy with the service; the buses are clean and comfortable and the drivers are always friendly.

Would like more designated bike space on the 550, especially going south in the AM as the bus connections north of downtown are not matched by biking yet.

I'm thrilled that about the metro addition in Round Rock. I need to do a little more research, but if it would accommodate my morning commute, I'd absolutely consider using it as my primary mode of transportation for work. Also, it'd be great if the hours on the rail were extended on the weekends are were more readily available.

I would love a rail option between Southpark Meadows and the Domain. I live in 78745 and work in 78758 and I would love an easily accessible public transit option that doesn't take forever or have limited travel time options.

More options to Manor. More time schedules.

so far cap metro isn't a reliable source of transportation for the citizens of manor, there on only 2 buses in the morning and 2 in the afternoon/ evening, which don't make it worth using, unlike Austin which has buses around the clock during the day, it is also way to expensive to rely on it daily, we pay double to triple the price of Austinites to use the bus. Saving money by not riding cap metro, I was able to buy a car and not need this unuseful service.

Please consider an Express Route from the Four Points area to the UT Campus and return route, similar to the 982 Express Route. This area of Austin has 1 Limited Express with little stops to downtown and very few runs. This area is very congested and no alternative transportation is being considered to help alleviate the traffic backups. There are many people that live in this area that work on the UT Campus and UT System that would benefit of having an Express Route without having to drive to Lakeline Station or Pavilion Park and Ride, which is out of the way for most of us.

Love being able to catch a bus in Leander. Never ever ride the train any more. NOTE! When one has kids in school it is not possible to catch the early bus or train! Have heart for the majority of your riders!

Light rail is the key... Buses are good for inner city but to help fm places like the outlying areas need the rail.

With route 18 no longer stopping on the UT campus (University/21st stop) it would be harder, especially for those with mobility impairment, to access UT on Saturdays. If there is no way for route 18 to continue servicing the UT stop, it would be immensely helpful to the senior/disabled community if the bus also stop at MLK/Congress for easier access to UT.
Thanks

I really liked the 985 route before the change and would prefer to go back to that route. I would also prefer an experienced driver each day rather than having a different driver each day on the commuter routes. Having one driver leads to continuity of good service. I also would like bathrooms at the Lakeline Station. If you can put in port a potties in for SXSW, you can put in regular bathrooms for regular customers. I could not get the ranking question to work.

It'll be great to have material in Manor

Faster ways to get downtown from Manor.

I think it would be great to have an Express bus that travels south (Buda/Kyle/San Marcos) to downtown. The traffic coming from those areas is horrendous. Even if the bus wasn't able to get me downtown any faster, because clearly the bus would be stuck in the same traffic, it could help alleviate some of the traffic if every person wasn't driving their own vehicle.

Y'all are doing a great job. Thanks for fighting the uphill battle that is public transportation! I visited Dublin and London last year, and wow. Goals. Keep it up!

Would love to see a rail from Manor to Austin

Do not allow Rapid Transit to overtake any existing route.

Longer hours for metro rail

I love taking the train in the mornings. However, I get on at Kramer Station and off at downtown, and my biggest issue is that there is RARELY any parking near Kramer Station! Brockton Dr only allows one side of the street to be parked on, and it's usually completely full by 7AM of construction/contract workers who don't even take the train! I thought this was a resident friendly station... I live 2 miles from the station, a 38-minute walk or 10-minute drive, and should be able to take the train without worrying about where to park all the time without getting towed.

My question concerns access to Bergstrom Airport. All air travelers (30,000 daily) going to and from the airport who live and work along the Metrorail service corridor would appreciate the option of an alternate "airport flyer" from MLK station to the airport, and back. As the proposed concept would put these travelers thru downtown and then along Riverside to Bergstrom, how many will actually do this? This idea could also serve parts of the University area and downtown travelers. If an air traveler knew that she could get dropped at the Lakeline or any of the RedLine stations, and know that for a reasonable fare, and a much easier connection at MLK, she could be at the airport in say 15 minutes, instead of hasseling thru downtown, or struggle thru Riverside construction , or a private car to the airport, she would at least consider it. Will you?

connection at MLK, she could bMy question concerns access to Bergstrom Airport. All air travelers (30,000 daily) going to and from the airport who live and work along the Metrorail service corridor would appreciate the option of an alternate "airport flyer" from MLK station to the airport, and back. As the proposed new Capmetro concept would put these travelers thru downtown and then along Riverside to Bergstrom, how many will actually do this? This idea could also serve parts of the University area and downtown travelers.

If an air traveler knew that she could get dropped at the Lakeline or any of the RedLine stations, and know that for a reasonable fare, and a much easier connection at MLK, she could be at the airport in say 15 minutes from MLK station, instead of hasseling thru downtown, or struggle thru Riverside construction , or a private car to the airport, she would at least consider it. Will you?

I would like a metro bus to come and pick up people, my granddaughter rides the bus often and when she comes to stay with me at my house she needs to ride the metro bus to get to downtown to her work. Please consider a metro bus to our neighborhood on Knollwood Colorado at Pacesetter homes. A loyal taxpayer, a new neighborhood between Bolm RD and MLK Blvd on HWY 183, Central Austin.
Elida M. Morales

Austin needs to improve its light rail access in order to compete with other major cities in the country. I will support ALL measures to make public transport more available, and more readily able to serve the population!

A station at Delwau LN would benefit our great neighborhood. We already have train tracks there.

I would hands-down ride the metro if routes existed near my residence. I live on East Slaughter Ln and it's disappointing that I have to walk five miles and cross I-35 to reach the closest bus stop. I like that there's a Metro Rapid station close, but it's not close enough to utilize it on a day to day basis without having to drive to it.

My main two wishes for the rail is for there to be more stops/lines (and to places that people actually want to go, like the airport or south of the river) and for there to be actual parking options at more of the stations. Currently parking at any of the stations is pretty nonexistent.

I would love to see an expansion of the rail system. It is so much quicker and more comfortable than the bus and I think more people would use public transit if there were more convenient rail lines. The bus just isn't as comfortable as the train. Also the current solo rail line is inadequate. A rail station by campus would be fantastic as so many students feel the need to commute by car due to high rent near campus. If there were a N. Lamar rail line I would use it everyday. It would also give rail access to disadvantaged populations in the Rundberg community. These folks need access to public transit most. A downtown rail transfer station would be amazing - I can just imagine how much it would cut down on cars trying to cross the bridges! Thank you!

Frequency is key. Bus rapid transit is fine. Dedicated lanes seem like a no-brainer opportunity to speed up construction and travel time.

I really like the new 985 bus service. It is fast and is closer to my office. It was a great route change. The only downside is lots of other people also like the new route and the bus is very full in the afternoon. Many times there is standing room only at the last downtown stop. It would be great to increase the frequency of the route to have enough room for everyone.

I ride the 985 Express bus daily from Leander to downtown. Morning bus (leaves Leander at 6:20) is great. Evening bus (leaves 8th/Guadalupe at 4:02 PM) has recently had a small bus (9119) instead of the large Express buses. Because I get on at the last stop before heading north, I typically don't get a seat, and sometimes even the standing room is crowded. I would love to see the large Express buses used for the evening routes because I count on being able to sit down and work on the bus. Thank you!

Would like to be able to take the train/tram from my home in Manor to my work location in Bastrop eventually

The new train schedule effective March to June 2018 does not allow ample time for commuters getting off work at 4 pm to get to the downtown station. Many of us are having to sneak out of work a few minutes early or ask our supervisors to make exceptions for us to leave early. This train is also very crowded and standing room only before it even leaves downtown. Leaving later on a paired train is not an option for many of us trying to get up North to pick up children from daycare before 6. The paired 4:17 and 4:22 trains were a wonderful accommodation while they lasted!

One rail line in a city the size of Austin and with the international prestige of Austin is a travesty. BUILD MORE RAIL!

Yeah -- why was the majority of this survey focused on the demographic makeup of those surveyed, rather than actual input re transit?

I'd still like to see a concerted effort to serve folks in west Austin (west of Mopac, near 2222), for whom a public transit solution would be fantastic....if there were actual convenient routes made available to them.

When you added scheduled trains to the 550, I thought you would spread them out more evenly and add more around the clock. But, instead you added say an extra train only in heavy travel periods and really close to another departure or arrival. I also thought you would just lengthen the trains to add capacity.

I am truly a fan of your express buses. You have consistently improved service in this area. I only have one critique the 987 seems to always use the smaller buses (split level). The 987 is typically a high volume route.....I mean busy... yet you are using that smaller bus rather than those longer haul big buses. I have ridden the 980 a few times....and each time it was using the big buses. Each time there were only like 3 people on the bus. That bus should be used for the 987. I have seen people having to stand all the way to Cedar Park in stop and go traffic.

Rail is ideal but need more trains

We need a transpo from south to north

Cap Metro needs to make sure that investments are distributed in all parts of the city, not just the center city. As people get pushed out to the fringes of the city, there will be more of a need from transit-dependent or transit-likely populations to get from the outer parts of the city to the city center or from one outer area to another. Cap Metro needs to serve everyone in its service area, not just the wealthy part!

I want a full rail system as quickly as possible. Of course with connection with a well functioning and comprehensive bus system.

With the lines focused on Guadalupe and Lavaca, it's time to bring back the downtown loops. There's currently very little benefit for me in taking a bus from West Campus into downtown: Consolidating stops means there's no longer a stop nearby, and being dropped at Republic Square puts me several blocks from Congress Ave or the Convention Center. It's about the same amount of time to simply walk the diagonal instead of walking, waiting, riding, and walking.

Green line with a stop near 969 or Loyola. PLEASE!

I love project connect this is a great start, we need rail in austin! We are the only city without a solution for getting to the airport from city center!

Please consider increasing the frequency of bus service in the areas not in these corridors. The #5 bus now runs so infrequently and stops running earlier (or will soon), so I hardly ever use it anymore. It was great for going to UT or for going downtown on the weekend nights. Thanks!

I would love there to be a light rail stop/station in Windsor Park area.

Expanding rail service to include Sundays would make the system more usable by families wanting to spend time in the downtown area. Also conveniently timed connections to and from the downtown station to go to places like zilker, capital or UT aeas...

Expand the rail line - monorail as an above ground, above road option. Lead the nation as an innovative technology driven transit system. Buses do not solve the congestion issue as efficiently as rail.

We need trains all over the place. And walkability. Cars are awful. If Medellin Colombia can do it, so can we, geesh!!

Taking the Leander station would like to have weekend access to enjoy the city and take my family on weekends. Also, a line that can reach the airport, would be great for travel.

A rail line connecting the airport with the existing red line at the convention center should top the list of improvements. Bus routes that circulate in particular parts of town rather than going downtown might improve transit times.

Please implement pre-boarding fare payment throughout the system (all buses). It would save so much time.

Instead of focusing on seemingly divisive light rail, simply expand the existing rail network. It can function as light rail when in the central corridor.

I really hope you are able to collaborate with Precourt sport ventures and build a station at 10414 Mckalla Place! I believe that will encourage more use of the metro rail!

Sunday rail and later weekday rush hour times.

I like the plan and will use if we beef up the options. In particular, I would like to see a station at McKalla for the MLS team. I will use this for every game!

If the MLS team moves here, public transportation to the game will be very important. Please work with the team to put a metro rail stop close to the stadium.

I take the MetroRail almost every weekend. I would really like it if there were more routes and also if it ran until 3 a.m. and on Sundays.

More stations, north to south, and east to west.

Focus on those who need to use transit more than those that want to use transit.

You must connect southeast Austin by rail, and provide better route options in this area.

We need to improve the Austin transportation.

I moved here from Chicago, and I would absolutely ride the train every single day if it went even remotely close to my place of work (on 360). Build out the train system.

I would love to see more trains going to more places in the city. The trains should also be able to take payments in digital form of some sort, only taking cash does not make sense in our digital economy.

Assuming MLS moves a team to Austin, I'm very excited about the opportunity to move the Kramer station to a location with parking. Something at McKalla would be ideal.

I would like to see a MetroRail station added to the Red Line where it crosses Anderson Lane.

In your proposed plan, I would like to see you put the spur off the N. Lamar line to the Domain to go down W. Anderson Lane to Burnet (rather than along 183), to better serve the Northcross region, which is slated for a great increase in housing density under CodeNext.

Thank you!

I love the Rapid Routes as they allow a lot of people to use and they have stops in very popular destinations.

Metro Rapid is frustrating to use as it is. I don’t arrive at my destination faster! If there’s a difference it is negligible along the route I take. More folks would use public transportation if we could fix the speed issue.

I really like riding the busses and I want to especially praise the way the bus drivers speak to and handle our transient population with respect. I think you should be vigilant that going forward, you keep training the drivers in how to be friendly and engaging with the most vulnerable of our fellow citizens. We all need to feel safe and welcome in the busses.

The language and accessibility of this survey could benefit from being adjusted a bit. In addition, I'm not certain what the context of this survey is exactly. The term, "short term" paired with "investments" seems like we are going in the wrong direction. Even if the investments/changes that are being implemented are minimal, they need to have a "long term" plan in mind. No excuse not to. Overall, I do love CapMetro. Thank you for all you do!

I don't think it's CapMetro's business to provide rail service to all of the far flung areas around Austin. I would love and would support a bond measure for a transit authority to run a train to San Antonio or to Dallas or Houston. I want Cap Metro to focus on solving our urban core transit problem. We need to have a system in place that allows for people to get to their jobs.

I like the express and rapid buses. I wish that communication around the 982 had been clearer. I stopped trying to ride it when you, CapMetro , said it was ending and then it continued to operate for months afterwards. I had rearranged my schedule unnecessarily.

I thought these routes were going to be 24hour. They don't run late enough for me.

More and more students are moving to east Austin and using the red line to get to MLK to get the 465 to campus. When fixing the schedule don’t forget about who the largest employer in Austin is (UT) and the students that use the train to go north in the morning and south in the evening.

More rail lines. I know we voted it down... give us another chance.

We need this light rail for mobility!

Drivers on Flyers and other Busses should be more kind

Need to provide protected pedestrian crossings near bus stops on arterials such as West Gate Blvd. south of Wm. Cannon to Davis lane. People must cross four lanes and try to avoid speeding cars. The January 15, 2017 Austin Transportation Dept. traffic counts, conducted at 7300 West Gate , the volume of traffic increased by 30.4% (16,293 cars per day ) since 2013. Similarly, cars are speeding an average of 10 m.p.h. above the posted speed limit of 35 m.p.h. We have requested the ATD install traffic signal at Manassas and West Gate; reduce the speed limit to 30 m.p.h.; install pedestrian crossings near intersecting streets and bus stops; and install calming devices. Nothing has been done yet.

The benefits and costs of improving Metro Rapid service should be balanced against the benefits and costs of improving local bus service. For example, many bus stops do not have any shelter or benches. I think it is a higher priority to provide that before upgrading station amenities at Metro Rapid stations.

Capital Metro is ruining everything for the poorer in Austin society. This is a city and Metro has made it impossible to ride a bus to a major hospital: North Austin Medical Center. Metro caters to people who live North: Pflugerville, Cedar Park, Leander, Manor and now around Round. A train which caters to North Austin. There isn’t one quick way to get from South Austin to North Austin. Nothing for Buda or Kyle residents. Then there is how all of these June 2016 changes adversely impact blacks and Hispanics more than anyone. How there is this assumption that people who live in somewhat nice areas don’t need the bus so let’s just take away the service. I ride 240 on a regular basis and the bus has lots of people riding in the morning and afternoon. But it was deleted. Service on the 466 wasn’t increased at all, not even during morning or even evening peak hours, and now me, like many others, have to walk from the Domain to IBM and beyond in the cold, the rain and the heat because Metro will cater to those raining the trains....but regular old poor people......no you walk in the bad weather. Metro don’t care about you. 803 is not stopping on Burnet after Pickle Center. Bus number 1 carries so many but the frequency is bad. “Catch 801” you say. Sorry but 801 doesn’t stop at all of the stops and at night it isn’t safe to be walking on deserted streets. The South Congress Transfer Center is dark and scary at night. You removed the emergency assistance stations and the 1 runs every 40 minutes late at night. If UT wants a new stop addedyou will do it for the students....whatever they want....cater to UT. The metro-RAPID is so far from rapid it’s not even funny. If there is a 10 minute difference between the 1 and the 801 then I would be surprised. There is no such things as getting from south to north in a rapid manner. Many years ago it was quicker but you kept adding stops and adding stops to the former 101 bus. I leave my house at 5 in the morning to get to work at 7 in the morning. North to South. 4 hours per day. Luckily I’ll not have to deal with the loss of that much time starting January 2019 but others will have to do so....while Metro continues to make it harder on blacks and Latinos. Great Job Metro. You’re an embarrassment because cities like Houston and Dallas put you to shame. You can get to any major hospital on the bus. You can get from one side of town to another quicker than Austin. And there isn’t an obvious bias towards one side of town over the other side like North and South Austin

Consider express buses to Pflugerville and Hutto. There is lots of demand especially with the increased traffic along 130.

Please reconsider removing the 338 route on Lamar Blvd.

For MetroRapid, I prioritize getting the stop spacing right over the branding. If you need a temporary station for a few years, better to get the stop up than wait for the stations to get fabricated.

Transit desert dweller.

Stop focusing on rail. It is an obsolete mode of transportation and those dollars can be used more effectively with rubber tire solutions.

Station need more parking
Need better route to downtown, the stop is too south and too east

Ride 110 to Congress and 18th... trying to figure out another option. 10 is already way too packed and I won’t ride it

More public transport to the airport, and places people actually live, work, go. The greatest push should be to get cars off the street, and drivers using public transportation. Make it useful for working people. Make it so good people sell their cars and begin using public transport.

I’ve been riding for over ten years. The last year has been the most unpleasant. I now only have to bus options to choose from which means the morning and afternoon buses are packed. I’ve ridden buses (larger ones) where people are standing from downtown Austin all the way to Lakeline/Leander. This is at least a 30 minute ride.
Today the bus again was packed and while it was 91 degrees outside - the A/C was barely working. Several people complained but for whatever reason nothing happened. (I sent an email like I do on occasion but it seems not much gets changed.)

My suggestion is keep your riders happy. Most of us have been riding for years and enjoy doing it to ease the stress on all the traffic and ourselves. Please bring another bus or add more routes during peak times. The train is not convenient for me so I won’t be riding it.

Thank you for allowing me to comment.

Lisa

I would like to see better driver regulation of priority seating for seniors on crowded buses. I am 60 and routinely stand on crowded 801 and 803 while the millennials stay seated in the front staring down at their phones. A comment from the driver would help encourage the younger passengers to give up the priority seating. Also please turn on gps for ALL buses. Thanks.

We need a better transportation system in the Austin and surrounding area like many other cities in the country have that work very well for people. BART in northern California comes to mind as a fast, efficient system that keeps people out of their cars causing traffic.

I like the ideas. Hoping this can happen soon.

More rail lines!

Need access for more people rather than fewer people

Lower fares or go back to zoned fares please. Currently only benefits the suburbanites in Cedar Park, Leander etc, screws over the reverse commuters who live in the core and only need to go a couple stops in town. Improve frequency.

More buses!

I would love to use mass transit to get downtown or the airport but find the fact that it takes longer than driving myself & finding parking a turnoff.

Metro rail needs more bike storage and more passenger capacity in each cabin

More trains

Cap metro needs to increase its afternoon rush hour capacity. I changed from the 985 to the 987 in the afternoon because I got tired of being crammed into an over capacity bus. The new 985 route is one of Cap Metro's best successes, and if afternoon rush hour capacity was increased, ridership would follow.

why can't the 935 get a mid day bus?

The best part of the bus service is the dedicated lanes downtown. At rush hour it's faster to take the bus than drive.
Thanks!

Please tell the MetroRail conductors that the trains do not need to so cold. The A/C seems to be set on the coldest possible every afternoon. Many people have to wear jackets on the train when its 90+ degrees outside! Stop this overuse of A/C and set the temperature at a reasonable and comfortable level.

Spend fewer resources on rail and more on buses.

I think providing multiple forms of transportation is key. More rail is a necessity for the growth of Austin and needs to be implemented in more areas.

I have been riding the train for 7 years and have enjoyed it. I understand you are trying to add more tracks for more frequent trains which would be great. It would also be good for you to work on your emergency planning if the train breaks down. Twice in the last few months we have been stranded at the Highland Station to wait for following trains (which are already packed). It would be nice if a bus or buses were immediately dispatched to pick us up. It took some people 2 hours to get home (I ordered a Lyft and paid for it). I know it doesn't happen that often and I appreciate that, but seems like there isn't much of an emergency plan.

Thank you.

The bus 464 from the rail needs to stay because there are handicap people that can not wait or do the walk. Also the buses need to have air cond. Bus 985 had no air from the after noon which was hot when people are getting on. Need to have working buses since we pay 95 dollars for a ticket.

The current route for the 985 is perfect! It is really nice to be able to get out of downtown and all the way to Lakeline Station in 30 - 35 minutes. I heard a nasty rumor that with the new change in June that it will no longer take the toll lane to 45 and will get off and go up 183. That will add at least 20 - 30 minutes extra to the commute. Please keep in mind the 4:08 from 5th & Guadalupe has standers all the way to Lakeline (not safe and definitely not comfortable). This will drop ridership for sure. I only ride the bus on Thursdays and Fridays and the train the other days, but it is currently really nice that the 985 route gets us to Lakeline in a short amount of time.

Please add public transportation in West Austin, Steiner Ranch and Lake way areas.

Would use transit if routes more convenient.

Would love more frequent trains and trains running later at nights and more hours on weekends

1. More rail - lots.
2. You need something downtown. The old dillo was great.
3. MOPAC expansion (toll) is a joke. I'm not sure CAPMETRO has anything to do with that.

Would like to see a strategy to expand light rail service through the city.

I enjoy using Metrorail and I hope CapMetro is able to expand its services. Thanks

For those working downtown, the new route using the toll lane has saved something on the order of 10 minutes per trip. Great idea, especially for folks who live near the Oak Knoll transportation hub, as we really don't have practical access (or planned access) to the rail system.

Improved WiFi would mean a great deal. When trains are full, the number of connections weakens the bandwidth considerably. As someone who wants to use MetroRail more, not being able to work while riding lowers my likelihood to opt for MetroRail.

I use the 803 from Westgate to UT campus, please maintain that service.

I was much happier when a bus had timed stops rather than 801 running supposedly every 10 minutes. It never fails that they show up within minutes of each other. One crammed full of people and then other empty.

Would like early Saturday times to be able to take the family downtown without the parking hassles.

Our most frustrating problem is that there is not one metro train station, park and ride, express bus or regular bus close to our location with a free parking lot for our car! We are on the west side of 360 just north of 2222 in Austin. If you look at the map, it appears that EVERY ROUTE IS EAST OF MOPAC! It would take us longer to drive in congested traffic to the Park & Ride at Jollyville at Pavillion and wait for the bus, and ride to the UT Thompson Center at Dean Keaton & Red River, than to drive to directly to the Center. And, the bus schedules don't fit our UT LAMP schedule for returning. It appears that after all the years of asking for convenient bus transportation in our area, none is even being talked about let alone planned.

What about building a park and ride lot at the Shoal Creek and Anderson area? The buses already have stops there, and a hub on Foster Lane. So, we drive there, and where do we park the car to even take a bus (which we understand we would have to do two transfers...waiting for a bus each time... to get to the Thompson Center)? We pass an express bus stop and a train station at Lamar & Airport (Crestview?), but no place to park the car. And by this time we only have another 12-15 minutes to the Thompson Center so we really don't need to use it from this point. The bus is going north/south on Lamar and not south on Airport although we've seen buses going north/south Airport at 290, but don't know where they came from or where they go.

We'd love to be able to take the bus/train from our area to the Long Center, to the Thompson Center, to visit a friend at Seton Hospital (main Seton) or the Heart Hospital, to a restaurant at the Triangle, to the Domain, etc. As we are 83 and 75, taking a bus is becoming more of a priority and, soon will be a necessity for us. But it looks like we'll never get this service in our lifetimes as all attention is focused on IH-35 and points north and south, but nothing really practical west of Mopac that will cover the area. We have a senior pass that will be the beginning or 2019, and haven't been able to use it yet.

The bottom line is that the far south and west side of Austin is not on anyone's radar. Leander folks get to use the train and don't have to support CAP Metro through their taxes, but we support CAP Metro through our taxes and don't have a ride to take. We don't understand the multiple options for overlapping areas in a long north/south track, but nothing for anyone further west. We are part of Austin and deserve these services as much as those who live closer to downtown.

Thank you for letting me vent.

need to address carpools and adding HOV lanes. Major city with no HOV lanes is riduculous

The costs for MetroExpress improvements are high relative to the ridership benefits. We should be looking at the Cap Metro system as a whole and where it makes the most sense to spend the money. Maybe another service provider, other than Cap Metro, would be better to serve the outlying suburbs.

I highly support a well-run, safe, and affordable rail system that provides easy access within all areas of the City of Austin. A model for the plan could be the public transport system of Portland, OR.

the price is a little to high. the times don't match my work schedule.

1. I try to use my phone to store tickets, but about every week or two the app logs me out and I can't access the tickets. I have wi-fi only, and it is hard for me to type login information from a phone. Today I spent most of the trip futilely trying to access the tickets. The driver just let me ride for free.

2. Station comfort matters, and it's not just fancy seating next to the side of a loud, hot road. CapMetro should be working with CodeNext to require pedestrian space at BRT stations that extends out from the right-of-way. You should put the count-down clocks on the inner side of the platform so people can roam, get a cup of coffee, have a better experience when waiting for the bloody bus. I was told that CapMetro actually opposed a BRT open space requirement in CodeNext, arguing that it would draw "pedestrian crime." Strange.

What if wifi was offered? I think that could increase rider count

I'd love the app to give real-time arrival info.

Like the new re-mapping. Think it is a great idea to focus on aligning to increased ridership. I feel though you have lots of pockets where you don't have bus service. Also think that cap metro needs to spread out departures from Park and Rides. Also, need more departure times. from Park and Rides.

A lot of traffic comes from the many of us that commute into Austin. It would be nice if there was a rail from Round rock or Pflugerville that connects to downtown or perhaps the West side of downtown with an intersection in the middle, seeing as we have a rail from NW to SE it would add the NE to SW. Especially considering the amount of traffic you encounter on i35 between 183 all the way up to university blvd in round rock.

A lot of traffic comes from the many of us that commute into Austin. It would be nice if there was a rail from Round rock or Pflugerville that connects to downtown or perhaps the West side of downtown with an intersection in the middle, seeing as we have a rail from NW to SE it would add the NE to SW. Especially considering the amount of traffic you encounter on i35 between 183 all the way up to university blvd in round rock.

I was taken out of STS in 2011 at no fault of my own. I still live in the same house since 2000. I am legally blind. Cap Metro has placed me in a bind for 7 years! Please reinstate my Access Metro.

Hopefully a cap metro planning committee members are taking an opportunity to ride the bus/train to get experience on what is happening out there. Ask the drivers for feedback on ridership, (i.e. are the buses crowded??, are buses able to run on scheduled times?)

Light rail line from the airport to downtown should be priority.

It would be nice to be able to use debit cards or make change when purchasing tickets. If the Girl Scouts selling cookies can accept plastic, why can't cap metro? And hopefully it can start running on the weekends.... I understand why it doesn't, but it would be nice if it did.

For the Metro Rail and Express to New Hope, I use both: it needs to run all day, all the way from end to end. If it ran longer more people who work downtown at night would be able to utilize the metro system. Also, people could use the rail to get into downtown at night making the roads safer, or those of us who work downtown could attend after work events without worrying about how to get home. By stopping at Howard for the mid part of the day people who use the Lakeline and Leander stations can not get home in case of an emergency, appointments, or illness. Saturday and Sunday need to have longer hours as well. Downtown has a strong draw on the weekends but not everyone want to drive or pay to park. So many events and things to do but no way to get down there!! I would love to ride my bike around Lady Bird and I do participate in local runs but I don’t want to deal with traffic and parking.
For New Hope, it needs to run all day. If I need to leave for an emergency or appointment I have to ride the Metro to Howard then walk to New Hope. Not horrible, not fun either.
I have traveled the world and the Metro in Austin makes no sense. I was in Portugal for four weeks and Chile for nine and I did not have access to a car in either. I traveled the whole of both countries with more ease than getting from Georgetown to Austin!
Austin is a work and vacation location. More Metro would make it easier for travelers to get around and locals could use the system as well to explore more of what we have available.

There needs to be more accessible times for the 987 for those bringing kids to before care. I think they should run more frequently like the 982. They should run every 10 to 15 minutes. There should be more of the bigger buses available in the afternoon since the buses are over capacity. I heard that the buses will be down graded in the morning. Please keep the large buses in the mornings. The buses are always packed.

There needs to be more accessible times for the 987 for those bringing kids to before care. I think they should run more frequently like the 982. They should run every 10 to 15 minutes. There should be more of the bigger buses available in the afternoon since the buses are over capacity. I heard that the buses will be down graded in the morning. Please keep the large buses in the mornings. The buses are always packed.

There needs to be more accessible times for the 987 for those bringing kids to before care. I think they should run more frequently like the 982. They should run every 10 to 15 minutes. There should be more of the bigger buses available in the afternoon since the buses are over capacity. I heard that the buses will be down graded in the morning. Please keep the large buses in the mornings. The buses are always packed.

Rail line to the airport should be highest priority.

Where is the express service from Lohman's Crossing Road in Lakeway to U.T.?? Downtown??

Excited about the new ways on June. Will let you know how it goes.

Have more stops for the rail . Like at Hancock Center, have parking for cars at rail stops.

add a rail line to the airport from downtown. THAT should be the number one goal.

I love the metro rapid rail! Keep on keeping on.

Frequency is extremely important. Being able to just show up at the bus stop and not plan based on a schedule makes a huge difference. Would also like to see better late night service.

For some of the MetroExpress routes we get the smaller bus which forces people to have to stand. This isn't safe and if the route consistently has this many riders the larger bus should always be used.

I live in Austin's colony and I work at downtown and I would like to see a public transport connectivity. There are lot of people in my community who would benefit from a bus to downtown which can cover areas like Mueller, Hancock , Seton Medical Center in lamar and UT Austin. Please try implementing for a few months on a trail basis and extend it if successful.

Parking at train stations is always a problem, especially during heavy traffic times. Faster, more frequent, and easier transfer from buses would help

Hey yes ill like to see the capmetro Express service and the Lightrail service be provided for people who live oitside of the city limits of manor Tx and Webberville tx thanks and make more Bus stops for the country side of manor and Webberville as well

We need better transit options than busses. It would be nice to have light rail on Lamar that runs every 7-10 minutes all day long. This corridor is so vital to Austin and the ability to move through the city. I would give cars a much lower priority to walking and transit along this road. I would also like to see investment in transit stations and safe infrastructure to and from the stations.

Would love to see more dedicated bus lanes and separated, connected bike lanes to all points in the City. Also, much more density and housing around major transit stops.

Fuck you Capmetro for discontinuing the 970 and turning my 20 minute commute into 2 fucking hours with no replacement. I am committed to never supporting your fuckstick organization with its shitbrained remap with my money again. Also, go fuck yourself.

For transit to work it must satisfy ALL of the following criteria: 1. go where a lot of people want to go to and from; 2. Be as fast or faster than any alternative(light rail in the streets does not satisfy this criteria-dedicated right of way is needed); 3. Be as inexpensive or more so than any alternative; 4. Be comfortable and easy to use; 5. provide frequent service .

I recommend that you look at the Sydney, Australia system. I find it to be very good.

No additional funds should be spent on improvements until all of Austin has bus service. There is no bus service in either Jester Estates or Lakewood Estates; this is over 1000 homes with no bus service at all. Capitol Metro phone attendants have personally told me that I chose my house poorly; this despite the fact that I have lived in the house longer than Cap Metro has been a taxing entity! Provide bus service, and viable bus service, to all Austinites BEFORE you try to expand your limited service to the few.

I recently moved to Austin from the Washington DC area and was a longtime user of the DC Metro. After taking the CapMetro in Austin, you all are so much cleaner, more efficient, and a pleasure to ride. I ride from the Howard Station to the Plaza Saltillo Station for work. I wish more people used this mode of transportation- I have been sharing how great CapMetro is to friends back in DC. Please keep up what you are doing, a great public transit light rail system is what Austin needs.

I ride the 982 from pavilion to 17th st. I also ride the 383. I am fortunate to live close to pavilion station. These routes serve all my work commute needs. The 982 gets stuck in traffic sometimes but that is the way it goes at rush hour. The drivers on these routes are excellent. Particularly on the 982.

Extend the 803 to the Parmer Lane/Mopac intersection! Extend the #50 to the same spot so there is a connection that leads all the way from Round Rock to downtown Austin with just one change. The Parmer / Mopac area is losing bus service (#240) but we need it.

It is a good idea to extend bus service to the outlying areas, but make sure Leander and Cedar Park etc are paying their fare share!!

Add a Red Line rail stop at Parmer/Mopac.

There hasn't been much information put out about the proposed routes to/from Hutto. Is that still in the works? [email protected]

Why does survey check my skin color, age and gender - do you plan to introduce apartheid on the buses??? instead of asking how do I commute and what can be improved?
Why is the route I take daily (171) not even on your stupid survey map, and why is cutting service to the Oak Hill an 'improvement'?
Are you a transportation provider or a political entity?

Hello!
I absolutely love the metro. I take it from Cedar Park downtown regularly. I am very active in numerous career organizations that tend to extend past the hours of the metro on weekdays.

Easier said: I would benefit greatly from longer weekday hours extending to 8/9pm allowing easier transit back north. Thank you~

The 464 route from the mlk station to the capital is vital. Doing away with it makes metro rail untenable for many people.

Not sure if this will be addressed with Capital Remap (I hope so), but the 466 consistently leaves the Kramer station *just* before the train pulls up. Clearly it would make more sense to adjust the schedule for it to leave 2 minutes later to accommodate students heading over to ACC Northridge.

Also, I think an express bus between ACC campuses would be a huge hit - between ACC Round Rock to and ACC Riverside in particular!

Get out and talk with lower income communities and utilize the train track in South Austin for the commuter train! I would love to be able to able to hop on a train from south Austin (Stassney/ William Cannon area!) to the north side.

Expand the hours of the Rail so that ACC Highland students and teachers who participate in evening classes can ride the train .
Create a better and less confusing system to pay for a ticket and lower the cost of a single trip.
Create a rail system from downtown to the airport!

I want to be able to commute from Kyle to ACC campuses and downtown Austin using public transportation.

I think expanding the rail or rapid bus to South Austin would be amazing.

Rail is a great way to travel, but limited access, rider capacity, and limited weekend access makes it inconvenient for many. Also limited coverage--no rail past 4th street, further limits use. More people would take advantage of rail on the weekends especially to go to the downtown areas where parking is limited if only the trains ran. Saturday and Sunday metro rail would carry visitors to the downtown area where there are many tourist sites, and entertainment for Austin citizens.

Love the light rail! I would recommend removing a few seats to make more room for bikes. Cyclists are a large part of the ridership - especially if heading northbound. Would love for the lightrail to travel further south and cross the river - since a large part of the traffic congestion is traffic bottle necking on the few routes that cross over town lake.

If you can't get adjustable bus routes to work, why spend all the extra money on permanent lines and stations?

We need more rail service around Central Austin and servicing the suburbs and to implement policies that discourage driving into Central Austin.

The Red Line train should always stop at the Highland Mall ACC Campus even in the evenings when students are still taking classes.

I need for you to understand this: Local transit (every stop) MUST connect with rapid transit with less than 10 minutes' wait between local buses. Do the research. People will not wait three legs, especially if the outer legs are local transit with a half-hour frequency!! Rapid transit doesn't matter if we can't get from home to the rapid transit stops, and then again from the end rapid transit stop to work. I used to ride Cap Metro to work. I walked to the local bus stop and rode the bus all the way down the North Lamar Transit corridor. When we got Rapid Buses (the #801), I could no longer ride from my house to work on one bus because the #1 did not go that far north. The second bus (local bus, now the #275 north of NLTC) went from a 15-20 minute frequency (of the #1) to more than 30 minutes. So my transit time to & from work increased by 30 minutes each way because I had to take 2 buses, and I could no longer afford the time to ride the bus. Please make the local buses more frequent to connect rapidly, or we cannot possibly use the rapid transit system no matter how fast or frequent the rapid buses go!!!

Metro rail needs to do more to cater to people wanting to enjoy the city and experience things on SUNDAY

Please please teach drivers how to interact with riders with more respect and kindness. They are some of the coldest fish in the ocean.

VERY UPSET ABOUT THE 240 GOING AWAY NOW I HAVE TO WALK FROM METRIC TO NORTH AUSTIN MEDICAL CENTER EACH MORNING AND EVENING. I THINK IT'S ODD NOT TO HAVE A BUS STOP NEAR A HOSPITAL I HOPE CAP METRO RETHINKS

I know the Green Line projections are low, but I think it would really jump start the Colony Park area over here in East Austin. And as more people move out here the traffic on Loyola and MLK/969 will only get more clogged, would be great to have the Green Line as an alternative route downtown.

A sort of intro video or list to riding the rail/bus/rapid.. There are things I learned by observing others who knew the system already and I did not.

Fuck you for cancelling the 970 and offering shit options. My commute exploded from 20 minutes to 1.5 hours with a 2 mile walk. Fuck you all.

Would be great if we saw CapMetro reps on the rush hour bus commutes asking us these questions. The working class cannot make your forums.

Seriously, add more rail lines that criss cross the city. We don't all live in Leander and work downtown.

If you're getting rid of the UT Shuttle 663, you need to provide another route to get people to Lake Austin.
Also, the signs on the stops are hard to understand. It's confusing to know what is changing and what the alternate choices are.

Needs more stations in places people actually need to go. Pricing structure deeply needs revamping, preferably to where you only pay for how far you're going. I lived at Crestview Station for a couple of years, and never took the train more than a couple of times, because my destination was only 1-2 stops away, costing me 7$ round-trip for a 5 minute ride. Not feasible for me.

Replacing MetroRapid service on Guadalupe and Lamar with light rail, running in the center of the street, at surface level, would benefit existing riders and attract tens of thousands of new riders.

Make a bus route along ih 35 frontage roads

I had been a 26 year resident of Austin, but realized that I could not afford to live in the City Limits anymore. I reluctantly moved to Kyle 3 years ago and started commuting downtown via a van pool. The congestion continues to rise. The Southpark Meadows bus link to UT and State Offices have discontinued. Traffic congestion especially when there are accidents are not directly helped by police routing cars to access roads before accidents and then getting back on the freeway after accidents. Staggered work shifts, and 4 day work weeks are not receiving wide support, even from the Governor's office. Capital Metro access for seniors have helped my mother who still resides in the city. What happen to the train plans? What happened to 4 regional transportation circles NE, NW, SE, SW to shorten the routes to downtown worksites. Too little, too late has been the theme of Austin transportation. Thank you for listening.

Something like this is long overdue. However, only heard about this because I need to take bus 1-2 times per month. For those of us that RELY on the bus as BACKUP TRANSPORTATION so that we DON'T LOSE OUR JOBS, it seems like you're public information campaign is woefully lacking. I imagine that most of us will feel like you didn't do an honest effort of seeking public input and giving us notice. You have these giant billboards that you drive all over town. At least half of them have no adverts, but why the hell didn't you use them more effectively to get the word out. I've lived in other cities when similar efforts were engaged, you're 2-3 decades behind, and at least on this issue, showing far less then 1/3 the investment in community involvement and good will. I'll have to see what the Rider's Union and local community organizations have to say, but not a very promising start. Nevertheless, you now appear to be taking ownership. So perhaps it's not too late, but I strongly suggest you head this advice: If there is ANY confusion or misunderstanding as well as non-obvious or non-intuitive solutions that need to get out there. USE THE DARN BUS ADVERTS TO GET THE WORD OUT before it's too late. Otherwise, when your jobs are being dragged to the chopping block, any defense you might have will be swallowed by the quicksand of obvious incompetence or bad intent.

North Austin needs more connectivity to the rest of the city. Only having viable transportation options for the central core is wrong, and a disservice to all members of our community. We can't expect higher numbers of riders when using Cap Metro as is, is anything but appealing. My bus stop is 0.7mi from my doorstep, then an hour ride, with a transfer, compared to a 15 min car ride. If there was more availability, I would ride the bus more often. The Cap Remap is sectioning off a lot of neighborhoods and riders that will now have to add hours to their everyday commute. The public transit in Austin should be so much better than what we currently have, I hope we can remedy this for the public's sake.

I would love to see Austin become sincere about public transportation. Hoping for a stop in my neighborhood on the green line.

stop using existing rail line. and as another idea, why use rail line? there are other options for a train system that can be put up faster, safer, and more cost effective that do not require asking for permission from union pacific. time to stop using other peoples materials and get our own.

May

More bike-carrying capacity on trains is needed. Also, bike racks at all bus stops and stations.

I take the rail around 3-5 days a week round trip. The amount of bikes are crazy. I feel like there should be a section just for bikes. Also, I like that the buses are lining up with the rail. It may look good to outsiders but if the rail is 30 seconds late the bus is gone. I don't really have an solution for that. Also, the times were moved up so it is difficult for many people to catch the rail down the line. I've talked to people who have to wait 40 mins extra now at a couple different stops when they get off work. I love the rail and I'm happy with it but to serve the outskirts and people who have been pushed out it would be better to use any extra funding to improve the bus system so that those who live far can come in easier to go to school and work. I'm probably not writing anything you don't already know.

Would love to get that 803 stop on Guadalupe near Wheatsville. There is no stop between campus and 38th and West.

There needs to be better lighting at bus stops. Brush Country is so dark & isolated that it’s scary. I have no choice but to take that route because it’s the only way for me to get home & I work 10pm-6am so it’s always dark.

Would love to see train lines go to the Domain so it's connected to downtown and the airport. It's another central hub of activity in town, not unlike downtown. Seems to me that public transportation between the two of them, as well as the airport would be a priority. If you're in the business of moving people, these are two of the largest, densest, working and living spaces in town.

I moved here from the Woodlands and rode the bus to downtown Houston everyday. These left the Woodlands every 15 minutes in the mornings and straight to downtown. Wish you had a stop near the Capitol building.

Extend the metro rail to round rock

I mostly ride metro rail to/from downtown. However the hours can be a bit frustrating. I would love to see it run later during the week and be open on Sundays

I would like to see CapMetro bus route extended further down Peace Ln towards Wolfe rd in Delvalle.

Communication is very important to me; the times I choose not to ride CapMetro are typically due to the fact that I cannot rely on whether or not it will be on time. Updated service times are very important for me to be able to take the bus feasibly, so that I am on time whenever I get where I need to go. There have been times when the bus was 45 minutes later than the time listed on my apps--I could have walked home in that time. I don't mind walking home or calling an Uber, I just want to know that the bus isn't coming.

I'm not currently a regular Capital Metro rider, and the reason why is the length of commute. Even sitting in traffic takes less time to get to work for me than the current bus routes recommended for my commute.

Extend the MetroRail!!! I use it daily right now, but I'm considering moving to Manor where there's nothing but buses and few options for schedules at that. More stops with the MetroRail will encourage people to use it. Its biggest downfall currently is that the stops are spread out and there's only one line. Making new lines to reach the outer suburbs like Manor, Round Rock, South Austin, etc. would be of great help to those who live on the outskirts but work in the city. I'm fine putting up with construction for something like light rails, because they will actually help the congestion problem.

Putting up with construction like the joke of a toll lane now on Mopac, not so much. Even though I have a TxPass, I'll never use it for the Mopac toll lane because I think the thing was a waste of money for no gain. There's still traffic at all hours of the day, and I can't help but laugh at the people who choose to use it and get stuck in the same traffic as everyone else. It's a joke. Now if it was a bus only lane, that I could understand.

Adding more buses doesn't help with the congestion. Adding more bike lanes doesn't help with people in the suburbs like Pflugerville who have to drive into the city to go to work or school. We don't need more vehicles on the roads. So, unless there's some grand plan to make a "bus only" lane on I-35 & Mopac & 290 & 360, buses won't cut it. While bikes are a great way to get around downtown for some people, they are of little use when you have to bike 15+ miles to get to work.

I'm baffled by how terribly this city is failing at building an infrastructure that actually functions. We keep encouraging people to move here, and they do, but we fail to fix the traffic problem. Instead we put bandaids on it. So again, more MetroRail please.

The new stations for the Rapid buses do not have adequate shade. 803 buses are standing room only after the remap changes. WHY must everything route to downtown? Many state employees work in the Triangle area, yet we have no straight access via Lamar any longer (338 eliminated).

Sunday Through Wednesday, the busses end earlier than the weekend, now with the changes its hard to make it home with mostly all the busses ending there routs early, Please extend all routs to at least 1am, for people who work till midnight thank you for your service

Put the 240 back on route

My bus route was canceled despite my protest. You've lost me as a customer.

I would love to see additional MetroRail lines created! I think the rail experience is a superior experience overall, and I would love to see more lines. I also think that building a new rail line would pair well with a corresponding transit-oriented-development strategy at the city or state level to encourage high- or higher-density office, residential, and entertainment contruction within walking distance of the rail stations.

I hope that rail service in the Leander area expands to Saturday’s and Sunday’s as well as bus service. Otherwise great job.

I appreciate the metro system but as someone from a large metro area (DMV) it is seriously lacking accessibility and capacity. Trains AND buses need to run on a more frequent bases and the train needs more cars to be added to accommodate the passengers. I ride both the bus and train everyday and the ridership is only increasing. Adding more cars will eliminate the crowding of the doors and aisle which is a serious safety hazard. Also it is a transit system. A system that runs ever 30-40 minutes is ridiculously ineffective. 10-20 minutes at the most in between buses is trains is the most acceptable times and will make riding the train/bus and coordinating trips easier and less time consuming (wait times). Hope to see these improvements in the near future.

Additional bus stop at Lakeline overflow parking lot. By the time I drive to the station park and then walk to the stop I've added more time onto my commute so I could drive downtown in less time than taking public transportation. Needs to be more time efficient

More frequency of the 985 northbound after 6 p.m. would be ideal, since the last train is around 6:30 ish Monday through Thursday.

If the #18 East bound could coordinate with the train at the MLK stop, that would be nice.
If the trains can't run late on weekdays, can there be buses traveling between the rail stops after the rail until 9 or 10pm. Sometimes people have 7pm meetings and need a way home without trying to find a way to get downtown and make a bunch of transfers.
The double trains during peak hours is much better. Thank you.

I am a real estate agent and not only do I want to be able to use mass transit to get around it is a huge factor for my clients. The homes that they can afford are in the east and northeast areas of Austin (Manor, Hutto, Pflugerville, etc.). Seems all the planning for a rail line are focused on the northwest. Focus on northeast please.

This survey was a joke most the questions were around figuring out what demographic uses the train. Thanks for wasting my time.

The new opportunity to ride directly (325) to Walmart is a good thing. But so many times I'm taking a right (S) at the Rundberg/Lamar intersection. I have now to change busses from 325 to bus 801. No prob, I thought. But I was WRONG! I have to climb a significant hill in front of HEB to get to 801! Now I'm disabled and have a Metro Access permission card, which is also good. But if I need to make a decision to go south on Lamar, I have to have definite info the day before, before 5pm to get a ride. Metro Access that allows me to skip walking up that hill will not take me that day! And none of the other busses come directly to that stop to take me South, as far as I know. I want my Metro 1 route back! Please!

Transit needs to check at least 2 boxes: faster, more convenient or cheaper. Metro rail only checks one, cheaper. Also, will you please add grab handles to the train cars in area near the doors? At times of peak usage such as SXSW the trains are full and there is nothing for passengers to hold onto in this area, it's a safety issue as people are nearly falling over as the train goes around curves. I see very little advertising on the inside or outside of train cars. This seems like a lost revenue opportunity to help fund future improvements.

You all have thousands of rides. Can you all cut the prices? The new routes suck.

Please include weekend availability for metro rail starting early mornings. There are so many downtown events in the daytime that having to drive and pay for parking makes it difficult to attend and enjoy. Also the Domain is such a happening place that the train should really stop there too or maybe a small shuttle that goes to and from the Domain.

Please provide express bus service on weekends. My work is not M-F daytimes.

All day on the weekends and longer during the week

Want weekend service and service to airport

really like the changes on route #4

We need a transit system that has dedicated lanes/rails.

It's hard for me as a parent to use the bus regularly. The stops are hard to reach and sitting right on the side of the road with kids is nerve-racking. I like places like Crestview Station, where they can play off away from the street while we wait.

We are there no park and rides south of ben white, or in buda and kyle? We have limited access to downtown. 35, and then congress lamar, and south first. too many school zones and not efficient or safe.

need park and ride for south of ben white, buda, and kyle area.

The southpark meadows park and ride has too many homeless people and trash. It's feeling less safe and sanitary

We need an excellent austin light rail system. Underground would be great.

Since everyone is 3rd party contractors, not everyone is one the same page with how the train operates or the policy is implemented. 2 specific example since the beginning of June. 1. Leander Train station at beginning of June the ticket machine said out of order when asked the train conductor what to do, she didn't know. Therefore everyone who came to ride the train turned around and found alternative ways to commute. No one (not conductor nor passengers) knew it was free for the week. A few days ago, the fare enforcement officer was unaware that kids ride free, and turned kids away. Everyone needs to get on the same page. Hopefully, the leander station will open in a timely manner

I appreciate the fact that Metro is taking advantage of the toll lanes, it does help in transportation time. Please continue to look at ways to improve. I do think that the commuter fares are quit expensive, I have cut down in my use of Metro because of the fare prices.

SC

Love to see the line all the way to Georgetown. Would love to see more times to Leander on weekends. We would come downtown more if there were late night options on weeknights. Love the Metro

Need easy access to downtown sites

There needs to be parking at the Highland station

The North-South light rail is in place and infrastructure has evolved around it. In any engineering model, the next phase would be an East-West route. I know that presents a problem, but it shouldn't . Since the toll-roads are built out, there may be a lobby to try and prevent this path. However, while the land can still be acquired at a reasonable rate, extensions from MLK to Manor/Elgin should be acquired. Further, from MLK Station to UT should be contemplated (not just bus, but Light Rail). There needs to be light rail from Downtown to the Airport. Hopefully, similar to Mopac, the rail could share Right-of-Way with US 71, potentially going on to Bastrop. That would also solve a connection to the Race Track/Concert Venue. You have to deal with crossing the river to get South.

There is currently a problem with parking. No Parking at the ACC or Crestview and Kramer parking is taken up by no-parking signs or the early arriving grass cutters, who's main building is a block away. I know that there are plans for dual tracks and additional parking when the IBM Site and potential soccer field build out, but there needs to be relief now, in order to develop ridership. Develop the parking first, whether the soccer stadium materializes or not.

Finally, the most expensive investment would/could be a raised rail line West, to relieve some of the loop 360 traffic. How about an elevated rail line from 620 / 2222 to ACC (Highland). Of course, parking has to be developed right along with the rail.

Well, that's enough for "Short-Term Investments".

The current MetroRail service is adequate, but requires more feeder services to suburbs around the train station. As an example, I live at the intersection of Parmer Lane and Metric Blvd. This area is equidistant to Howard Station and Kramer Station, but there is no direct feeder or bus service to either Howard Station or Kramer Station. Changing buses can be tricky because a delayed train leads to a missed bus connection and lots of wasted time waiting for the next bus.

On a side note, I work for a leading service design firm which might be able to assist Capital Metro in greatly improving transit in the Austin metro area.

I am happy to share more details and make introductions if desired.

Thanks,
Brian

Brian Fernandes
[email protected]

eAST rOUND rOCK NEEDS SOME KIND OF PUBLIC TRANSPORTATION TO AND FROM THE aUSTIN mETRO AREAS. wE have none

I would like to take a bus, rail metro, but there is none available at the Onion Creek & IH35 overpass, in 78748. Need to expand service to the end of Austin. THere are many people in my subdivision that would like to take any method of public transportation, if it was available. I always see many students walking to Akins High School through 1626 & Old San Antonio Road. It's highly dangerous.

You need to pay attention to some of the Express lines that are running now that the Rail is not running between Leander and Lakeline. The small buses are sent early in the morning instead of the MCIs and we end up with a handful of people standing up all the way downtown, including me! Because of my back I cannot stand for more than 15 min. what am I to do?
The regular 985 in the PM (before you added the blue 985 buses) at 4:32 has had up to 13 people standing up on the way to Leander, the one after it? It gets to the station with 1 person if at all. Running the 4:32 five minutes earlier could avoid this frustrating experience

The rankings didn’t work...... : (

Y’all definitely need to come up with better ways to communicate to your customers and employees. The drivers seemed confused this week with the new routes - do we charge the customers or not (while the rail was down this week). I was charged three times when I shouldn’t have been (from what I hear from other customers). THe fact that they were free weren’t posted anywhere on the signs at the bus stations/stop, nor was any of this information noted (unless you went to the schedule) on your website.

The buses should always be cleaned - especially the seats (which we sit on daily) and he AC needs to be checked at least weekly as I’ve been on several times when it was barely working and its now over 90 degrees. I’ve been riding for over 12 years and the customer service has really been lacking (at least for the people who ride the bus.). It’s not what it used to be. The rail is not convenient for some of us but we’re still riding the bus and it continues to get worse instead of better. I appreciate the fact that y’all are tryin to hear from your customers.

The most important thing for me - keeping costs down; more frequent routes; drivers that care about the bus and their passengers; and always the large buses for crowded buses (985) because our route is pretty much always packed during peak times.

Thank you

CapMetro when compared to Dallas DART is quite expensive to ride. Ideally public transportation has to be free or subsidized by taxes. Austin’s property taxes are much higher than Dallas yet they operate a economic service.

Please put in more routes from neighborhoods to the airport - it's ridiculous to have to change busses three times in order to get 12 miles. Also make single bus passes available to purchase online ahead of time or with a credit card on the bus itself - coming up with the exact amount of cash is a ridiculous request in 2018.

Need more room for bikes on trains (bikes are needed for “last mile” issue

Use multimodal, car, bike, train. Very glad for the metro rail.

The system really needs to expand to cover more area. The lower the income, the greater the need for public transit. The further from downtown, the more affordable the housing. Lower income individuals need more transit service.

Not sure what this questionnaire is about. Austin needs to head towards a rail transit system that will help in the short term and be capable of expansion in the future. This is a long-term effort like the DC Metro system. Started small but with long term plans clearly outlined. Development at future stops preceded the rail getting to the stop. We don't need a slow, limited capacity, streetcar.

You dumb asses. Why are you asking about race, income, and age.

CapMetro service from San Marcos, Kyle and Buda into south Austin so that we can utilize transit rather than have to get not traffic mess getting to Southpark Meadows in order to access services.
Create something like an "805 Rapid" that would hit major stops from San Marcos to either Southpark Meadows or another 801/803 access point where we can continue into downtown or continue north.

You are making progress, thank you! Always keep your customers informed of changes and ahead of time. I’ve seen a great improvement.

The cost of tickets should equal the cost of service. If riders will not ride if the cost of tickets are equal to the cost of service, don't offer the service. The system should no longer be welfare for the riders.

O'er 30 years late, but the need for more good alternatives to driving are needed...

I live near Lakeline but often train doesn’t run so I drive to Domain to take 803 when I need to go to in town. It would be great to have more service later in the day for Lake Line and rail service to airport

More availability. Longer hours. Needs to run on Sundays!!!!!!!!!

I generally like the service capmetro provides. I wish you could work with the city to improve the Guadalupe/burnet road corridor to provide bus only lanes.

Would like to see enforcement of people that sit in handicap and senior seats. Yesterday two seniors (I was one) had to stand while several not senior or handicap persons sat in those seats. I asked the bus driver for assistance and got a blank stare and no comment. This has happened more than once this year as the people sitting in the seats usually have their faces glued to their phones and are not paying attention.

The new schedule sucks. please restore the 8:55 am south bound train from lakeline.

I am very disappointed that the 464 route was discontinued. I would get dropped off in front of the Texas Workforce Commission building. I am unable to walk the distance from the 465 route.

More frequency, longer hours, lower fares, and better land use (i.e., active-transit oriented, not automobile oriented) around the stations.

It feels like North Central Austin got hit pretty bad in the remap. It would be nice if you would return some service in the future.

I would love to ride the bus, but it is almost impossible from Taylor (even with minimal Carts routes). Not worth driving to nearest park and ride (significant additional time) and car is still required.

More AM and PM buses that between manor and Austin. Leaving every hour 6-8 is hard with riders that have school age children. Allowing more routes would be nice and parents could drop off and pick up and ride the bus to Austin

the people you left that have to walks blocks to get to a bus stop give them thear bus routes back

connecting train / rail to San Antonio is a great idea. whatever is getting in the way of making that happen, I and family and friends sure wish you all would come together and work through whatever hurdles and road blocks that are preventing that from happening, for the sake of us all.

More light rail!

We should join innovative cities and get polite and clean, quiet electric buses. Each saves almost half a million dollars over its life in maintenance and avoided dirty diesel fuel.

Why has Capitol Metro forsaken south Austin? You took away the number 5 and you revamped the route that goes on Westgate. You should have returned route 338 to it's previous route using Westgate ( not just to the mall) all the way to north Austin. We have been to your meetings and always leave our phone number and e-mail address but have yet to hear anything. We hardly ever use the bus anymore as you have totally shown that you do not care for south Austin. We are very upset, especially your taking away route 5 and changing route 338!

A express bus stop closer to Kramer rail station would be nice. Instead of walking all the way from the domain.

Please have more rides during commute hours.

Please ensure that you have more frequent or larger buses for the 985 route.

I hope # 3 will be High-Frequency Route in the future

why cant the 935 get more runs, like a noon time run?
why cant we get a bench at the Lavaca and 3rd stop?
I have been trying to get a bench at this stop for 20 years!!!

It would be great if there were a metro rail station in Georgetown that offered services from Georgetown to downtown Austin.

Please set times for the 801 & 803. My job does not start on 10-minute increments.

It has always been hard for me to ride any CapMetro buses or trains because they don't come often enough and often they don't come near where I live. The MetroRail station is close, but doesn't come that often and buses aren't on my side of Parmer for some reason.

Please create an express route from Hutto to University of Texas. I ride the 935 express everyday from Techridge to UT.

Need a quick and convenient service from Mo Pac/ 290 to 6th and Congress, the airport, Zilker park.

Decide what you are going to do and stick with it. Every time you make changes, we have to figure out a new route to work. The train takes too long (2 hours to go 15 miles home in the afternoon is NOT acceptable). I like riding the bus, but the latest change took out my connection stop. It almost feels like you don't want us riding anything. Just pick something and stick with it.

For the redesign it is extremely important that people currently utilizing the system are not forgotten in the pursuit of increased ridership. I know the its all about redusing the traffic downtown but any route that takes over an hour or only leaves every 30 minutes during peak times is 100% garbage and will never be used by regular commuters.

I predominantly take the 985 express route. The schedule works well with my schedule and I'm satisfied with the commute time. My only issue is that it gets so full. I appreciate that you have added the additional bus in the evenings (when the bus gets so full), and I understand that it's not cost effective for CapMetro to use that second bus if the first bus doesn't fill up. But I wish that there were some way to more evenly spread the passengers out between the two buses when the second bus is utilized. It seems that when the second bus is utilized, the fist bus will be packed as full as it can be and the second bus will be a half or less capacity. I do recognize that you are working diligently to improve service and I sincerely appreciate it. Over all, I am extremely happy with CapMetro. Thanks for the opportunity to share my opinion.

I-35 is congested with 18-wheelers. Extend Metro Rail to Georgetown and Jarrell.

There are no services provided Saturday and Sunday morning and early afternoon. Would be nice to use it leisurely for trips downtown.

extend the Metrorail to South Austin to include city outskirts - Buda, Kyle, San Marcos, New Braunfels, Alot of employees live there

Austin would be the best city on earth with a solid public transit system!

We live in central East Austin. We want to be in an urban area that has good public transportation. I would ideally not drive my car at all, if I could help it. But you need to run your routes more often and later at night. Encourage people to ride and leave their cars at home, by making it easy for them to get back and forth. 30-40 minute wait times will push people take their own cars. Traffic is a nightmare. Parking is dismal or expensive. Public transportation is a fabulous solution if you can create more stations, run more routes and run them more often.

So far, this is a useless survey

I am handicapped and I wish signing was clearer on the train for the seats reserved for handicapped people. Usually young people just sit there and ignore you by staring at their iPhones and I have to poke them with my cane to get their attention--but signage is poorer than on the bus.
Regarding bus connections, those connecting UT to metro rail do not work as well with our class schedules as they did before. I catch the 465 outside the stadium at 3 the end of my class, but now I either miss that bus by a minute or two or wait another 20 minutes at a stop with no cover or shade, or I get it, and now have to wait at MLK for 45 minutes or so for the next train. The old schedule was better for that.

Again a useless survey

What are y'all trying to do with this useless survey?

Rail line and downtown terminus needs to travel farther west. The convention center area is too dangerous because of homeless hanging out in the area. I tried to take the train. Too crowded during rush hour, too little parking. Hope you continue to improve on frequency and access. I recently traveled to Great Britain where, thought the citizens complain, the rail and bus service is extensive and used by the citizens of all ages. We traveled in urban and rural areas and never needed a car. I understand that oil & gas and auto interests lobby against public transport, but as our population ages in the US it is so essential.

MetroRail service to ABIA

Keep up the great work in meeting the needs of bus riders in this city, Thank You!

I want more service at Leander. We pay a 1cent sales tax and yet are left behind Cedar Park and all the others. Fulltime service please!

Would love to see more frequent MetroRail times, particularly on evenings and weekends

I travel from South Lamar and Manchaca to East 7th after 8/9pm sometimes and the buses stop running as frequently. If I leave at 8pm, I don't make it home until 9:30pm, if I leave at 9pm, I don't make it home until 10:30pm. I don't feel safe nor comfortable waiting for the bus and for transfers extended periods of time this late.

More return trip to Lakeline mid morning.

We would probably use the bus more if there was just one bus that we could take from 7th & Pedernales or Cesar Chavez & Pedernales straight to the capitol since we work around the capitol complex.

It is very difficult for me to ride Capital Metro to work, and if it were made easier and faster, I would ride it almost every day. Previously, I lived and worked in a location where I could ride the 3 relatively easily, and I did most days. Now, I live a little further away, and if I were to ride the bus, it would take me one hour each way to travel a distance of just 4 miles. Increasing frequency on the 3 bus, or realigning the 803 bus to go through Manchaca and Stassney, and further down south along Manchaca would be of great interest to me. I believe Manchaca and Stassney would be a great intersection for MetroRapid, as a public library, ACC, and Crockett Highschool are all located at this intersection. Thank you for your time.

I’ve been here for 8 years off and on and have lived in many urban and rural communities across the country. Besides places with no public transit at all, this is by far the worst. It is also my sole means of transport besides rideshares and I’ve lived in a few areas of town. I just don’t even know how it can keep getting worse and yet it does. Unless, of course, I had more money and was your target demographic. The bus system is an exact reflection of how Austin is turning out.
24 hour bus passes is actually a great thing though!

I used to take the number 5 bus to get to UT. Now I have to change three buses to get to my office. No fun in this weather when you're 72 years old! Why did you have to change the route of the no. 5?

Bus 243/392 it is confuse for peoples we don’t know why are bus as two number , wish it was only 243 . It was better in the winter when it was just bus 243 . Other peoples don’t like it at the station because it is too hot to sit down at the bus station because the sun is at us .

I ride the metro express commuter buses from downtown and was disappointed see the 982 reduce its hours from 10:40 pm at 4th and Guad to 9pm. I travel to Pavillion which 1.5 miles from my house. I generally have my bike with me so the last 1.5 miles only takes a few minutes. Most of the time I ride my bike downtown and take the bus back. I am retired and so the 980 and 982 don't work so well for me. I have used them when the time is right.

On those days where I cannot catch the 982 in the evening, I do use the 803 to the domain. The works well (and is a longer ride) but the ride to my house is 5 miles. Not a big deal. I have made it work.

I have use the metro train to the Kramer stop but it again has limited hours in the evening.

I do like riding the bus because I am less fond of driving each day that goes by. I also can read and do internet stuff on the bus (especially the commuter) I can't remember if 803 has internet. If it doesn't, that would be nice.

I ride 935 downtown. When going down Guadalupe there are only 2 stops, at 9th and 6th Street. I would like to see you add a stop around 2nd or 3rd street for the people who work off Cesar Chavez.

More frequent trains during commute times - 6-9 am and 3-7 pm

More frequent trains during commute times - 6-9 am and 3-7 pm

Having bus stops a mile apart for the regular busses makes them very difficult for me to use. It has eliminated all but one north-south daily route and one route that only runs once a week. I no longer have direct bus service that crosses IH-35, because the distance from where I live to the bus stop has increased too much. I am afraid to use the underpass below IH-35 to reach the busses that serve central Austin because that is where the homeless me live and traffic is too heavy and fast for me to cross the streets.

Windsor Park seems to have little to dt or east Austin any more, Preve ting me from taking cap metro for my commute

Austin needs and wants a train system! South Austin needs a way to not get on 35!!! Build it and they will ride it!!!

Revisit “Cap Remap”- current changes recently made are very inconvenient.

Please keep the early Saturday morning service on MetroRail. Being able to take the train to downtown on a Saturday is amazing!

Why did you end the 320 route. I live close to Far West Blvd. and now I have to take two buses to work. I work at DPS headquarters and I have to catch the 19 early in the morning at 5:20 am then the 337 Colony Hill bus to get to work. Also when I come home I catch the 337 but the 19 doesn't connect in time and I have to walk home. This is totally absurd. There are plenty of people that need to go to the Far West area either to see the doctor at Austin Regional Clinic or the other medical facilities around it. There should be a bus that comes to Far West. If the 337 is going to make its last stop at Balcones and Northland than why not just drive an additional 5 minutes up the road to Far West. This new remap for this area of town is very unfair.

I would use the metro rail more often but it doesn't run on Saturdays or Sundays during the day! These are the days my family and I would like to go downtown and explore family friendly events in Austin!

Please expand the Rail service. My biggest complaint is the lack of service on the weekends. I noticed that Cap Metro is piloting late-night service on Saturdays, which is great. I feel this needs to be permanent. For me, it's such a convenience to take the rail downtown, especially to places like Rainey street where driving is difficult. Sunday service would be great, too, but I understand that ridership may be low, and this might cost too much. Perhaps do a study and/or pilot Sunday service and see how it goes.

Also, I believe the Metro Rail is too costly for the amount of service it provides. If the Metro Rail was more extensive, I could see $7.00 being a better value. That price is close to other cities with extensive light rail lines. A system pass in Dallas costs $7.00, and their light rail system provides much more traveling than Austin. From what I’ve read, each ride costs Cap Metro about $14. I feel there needs to be a better budgeting plan to get this price down, and reduce the cost for riders. I value the Metro Rail at about $4 or $5.

More trains are needed during rush hour. I took the train once in the evening, and it was so full, I literally had nothing to hold on to.

Please consider expanding the rail to the airport.

Speaking of airport, I am appalled that the 100 express bus was discontinued. Why make airport travellers take #20 to downtown? Not only does that bus make too many stops down Riverside, but that bus is loaded with loud, obnoxious people. It’s way too crowded, and doesn’t have the rack for suitcases. And then, it doesn’t even stop near the Metro Rail line! I cannot believe anyone thought this was a good idea! The #100 needs to come back. When it does come back, it needs to stop at Riverside near La Quinta where #350 used to stop, and then go downtown… NEAR THE CAP METRO STATION! Because of this change, I can no longer consider taking Cap Metro when I fly out of Austin-Bergstrom.

And lastly, why is the stored value card on a non-reloadable, disposable, plastic card? What a waste, especially in a city that banned plastic bags.

#5 Woodrow re-route should have been accompanied by greater frequency (now only every 30 minutes); greater frequency (15 minutes or less) should be provided on ALL central city routes.

Austin definitely needs more north - south rapd bus service. 803 needs to be extended further south to Slaughter.

Yes please restore the bus route on Ledesma/LottAve/Prock Lane and Sara Drive

PLEASE add train availability through 11pm on all weekdays and Sunday! Love riding the train and wish it were available more.

Please provide a direct rail route from the airport to the 2nd street downtown station

go green line!

Three things that are VERY important priorities were left off the ranking list, making this survey pretty useless: 1) cost of operation, 2) frequency of service, and 3) service reliability. If CapMetro is ever going to become a real, big city transit agency, these are things you NEED to prioritize, because they are important to potential customers who hate transit now.

The drivers of the Express buses do not know when they should stop to pick up passengers. I have been stranded at stops where Express drivers refuse to pick me up, when CapMetro says that the bus should stop and pick up passengers. There are announcements on the #5 route that the stop will transfer to the #981, but the drivers of those buses either pass me by at the stop, or refuse to take me on, saying that the stop is only for drop-offs. This is even after I have complained to CapMetro, who have confirmed with me that the bus should pick up passengers there, and yet nothing has been done!

By the way, the instructions for completing this survey are bogus. It took me literally three tries to figure out that one drags and drops the important factors on the initial screen. As I have a degree in Information Technology from UT, I am thinking that I am not the first to misunderstand this screen. Therefore, most of the results from this survey are likely to be false... Unless, that is what you are counting on happening.

Additional train cars and running times after 1830 during weekdays are the most important changes to Metro Rail.

From my residence, we have ZERO access to Capital Metro services. The nearest Metrorail station is at Kramer Lane which is about two miles (at least) from where we live. It times past, we used to ride the Metro to downtown from Kramer Station, (in spite of the fact we had to drive to this location) because it was a pleasant ride and downtown parking was not an issue. Then the zone rate fare increased and any break even economics for two persons vanished between driving and taking the train. That plus the fact that except on weekends the trains stopped running too early to even see a movie at the Paramount and get home afterward. I hope your new downtown station, new sidings, and additional train sets increases your ridership, but the cost is still too much for me at least in our zone. I hope Metrorail has plans in place to expand you commuter system using your existing ROW and tracks to service the growing communities east of Austin (at least as far out as Manor) as a first order of business. It would also be desirable to provide service from the ABIA to downtown using your eastern track to Manor and constructing a new spur and bridge crossing of the Colorado River east of US 183. Using this alignment, ABIA would become accessible by rail from downtown and as far out as Leander (and potentially Manor) with minimal taking of already developed ROW. As to funding, Capital Metro should begin approaching the Texas Transportation Commission and exploring the possibility of using funds generated from the Texas Turnpike System. (These funds are already being used by the CTRMA to expand THEIR roads, and it was my impression that those revenues at one point were advertised as being available for use by OTHER modes of transportation and not just highways.) As to rail service north and south of Austin, it appears MetroRail's only marginally feasible option would be to secure some agreement with the Union Pacific Railroad trackage rights. Unfortunately this is probably not very likely, but at least some effort might be made in that direction with the idea being at the very least not limit their operations and at the very best to possibly improve them. Were such an agreement reached, service might them be incrementally extended north to Round Rock, Hutto, and Taylor; and south to Buda, Kyle, and San Marcos. (The proposed Lone Star Rail was poorly thought out, and the thought of the UPRR leaving their existing mainline would never happen considering the existing industrial already in existence on that alignment).

I am sure you will receive many other comments on your bus service from those that use it, and it may work well in those areas served, but for us it is of little use.

As to Capital Metro's overall prospects, the poorly designed subdivisions that continue to expand ever outward from Austin, with their lack of density and connectivity (i.e. Cul-de-sac subdivisions), will ultimately be the doom of Austin's economic boom and quality of life. Traffic on the existing highway system, even with so called roadway "improvements" will never get better. The associated ugliness will continue to erode the area's quality of life, and the transportation system's reliability is at the total mercy of the next construction project, car wreck, or (and this has not happened recently) oil disruption. Because of the land uses now in place, when these thing happen, there will be nothing that Cap Metro can do.

nothing at this time

Build. Nothing is going to be perfect, but continuing to "study" the issue does nothing. Until the infrastructure is there people can't use it. You will never have huge numbers of converts - people who drive moving to mass transportation. But if you can get younger people use to using it, teens, recent college grads, and young adults, you will see the numbers rise. This also means running later and on weekends.

Start train service from Georgetown Carts park and ride, which is right by the train tracks.

BETTER ... "WHY WE'RE STOPPED" ... DIALOG from Train Conductors!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FASTER HEADLINE ALERTS on why train is delayed\CANCELLED to the station, AT the Train Station scrolling marquee AND On Mobile app!
Please put in straps above heads down the aisles to hold on to!
BETTER sound barrier between the Horn and the Front compartment!
Pretty Aisle Coffee Cart Girl Stewart

I wish when there were route changes that there were people available to discuss these changes because there was a lot of confusion.

Male, female... OTHER? How can anyone take you seriously when you give made up options.

The city needs its loop route back. I’m tired of having to take two busses to get from the east side to UT

I think it is really important to have an efficient mass transportation system. It would be so helpful to all , but especially children, teens, the elderly, low income residents, and disabled. Austin traffic is terrible and having transportation other than a car would be so helpful and healthy. Oak Hill, in particular, has a great need. I have lived in two cities that had good mass trans options and traveled in Europe. It makes such a difference to quality of life and affordability.

CapMetro needs to think of better ways to move people on MetroRail that have bicycles. There are usually about 6 bikes per car on my commute and it gets very difficult to maneuver. The problem is that MetroRail doesn't really stop in convenient areas, so people have to bring their bikes to get to their final destination. Also, it is frustrating to buy a 31 day pass in months like July and November when there are several holidays and I know I won't have to chance to use it for many of those days. I think there should be a rechargeable value card where you can just put $100 (for example) and use it when you need.

Please provide straphangers in the MetroRail cars. When they are full in the morning or evening, it's difficult to stand without continually bumping into other riders. Every curve, stop or acceleration means people get pushed into each other.

Also, please, please, please add some steps (even temporary ones) at the Howard Station from the platform to the sidewalk. Many people currently jump from the platform onto the rocks below so they don't have to take the extended walk down one of the side ramps as they get off the train.

Thanks for the survey.

Don't spend a ton of money on rail service. Get dedicated lanes and make the bus service awesome-er!

The 803 bus stop at wheatsville is a huge improvement

More trains, and more access to trains. We have one route, a poorly designed route that was dictated by existing rail, and it's incredibly successful. Imagine if Austin could match Dallas in terms of trains? Austin culture is much more transit-oriented. Get more rail started ASAP.

Just spitballing here, but the freight line on Mopac is a TERRIBLE freight line, with 2 90 degree turns right after crossing the lake, and a massive uphill slope coming from the south. If the regional transit authority were to build that bypasses Austin, running east of the town away from most of the topography and expensive land, and then work out a trade deal to take over the existing freight line? That seems like a win-win for both parties.

I cannot drive and rely on Capital Metro to get me to and from work as well as to doctor's offices and even shopping. I was dismayed at the change of the #111 downtown that it no longer goes in front of the capital building, but goes down 8th instead. I know a few people who have been cut-off because of that change and have had to scramble to find alternatives to get to and from their offices downtown. Our office is moving in a week or two and it will affect me then. At this time, I do not know if I will have a problem, other than I already know that I will have to transfer from a Rapid to the #111 to get home, and I am not looking forward to that at all. Right now, I can just get on the #111 with no transferring. We will see; I'll let you know. I am grateful that the #333 William Cannon still is accessible to my home so I can transfer to other routes from there! Thank you for that!

Need more shade at larger spots & more stops on Burnet road.

We need one day a year for all the hardworking bus operators to have one collective day off or special recognition. Courtesy of the citizens of the city that they so faithfully serve. They literally keep our town running and being a daily commuter I don’t know what I would do without them.

Increase frequency on 322 and 345 routes

We need additional lines and/or park & ride lots in SW Austin.

Ann

Subways are the only solution

Would love the metro rail to run late nights evenings and weekends year round. Would really love the ability to get around town from station to station through the day and night all year.

More routes that go where the people are and where there are things they need like grocery stores and major shopping centers.

You all do a great job and I relish days when I get to ride the train! I can only imagine what goes into scheduling the rail, but if possible, it would be lovely to have either the 4:40 train go out a little earlier (4:25/4:30) or the 4:08 depart a little later. I leave work at 4 and can’t make it to the 4:08, but stand around for 30 minutes waiting for the next train. I would also use earlier Saturday morning service if it were offered and later weekday service if it were available. The later weekday service would allow me to do things in the city after work that I can’t do when I ride the train. Thank you for considering my request and for all you do to keep all of us moving every day!

The Manor Commuter route should be reviewed regarding times and location. Metro bus 935 should go along Red River Street as we have a lot of city and state employees in the area but have to walk several blocks. I get off a San Jacinto and 11th street but work at 8th and IH 35. Manor bus goes along Congress and I will need to take another bus to get to work in the downtown area. The drivers and customer service representative need additional training on customer service. The driver has no respect for the riders and they are just RUDE, especially the driver for bus 392 Braker Lane. She tried to run over a rider at Tech Ridge and would not let him on the bus. The riders all called customer service and nothing was done and stated she a little off. There should be restrooms at the bus facilities for customers especially at Tech Ridge. We need Metro Rail in Manor. Thank you

I'm satisfied, however there are always improvements and quality standards to be maintained. I am adjusting smoothly to the ReMap, and would rate my satisfaction percentage at 90%.
My complaints mostly relate to the poor customer service exhibited by the operators.

If Manor had a Rail System to get downtown. I would use it every other weekend.

I would love to see bikes expanded. Electric bikes, broader hubs.

Most important first rail line is Guadalupe/N Lamar.

People get adjusted to the times then metro changes the times for the buses. Removed the 464 which made lots of people start taking the bus. Times are not convenient for people, they get off at 3:30 bus should run at 3:40, off at 4 bus at 4:10 and so on. Give people at least 10 mins to get to the bus stop. The stops are not outside their work place some people have to walk two to three blocks. Your not making it easy on people.

We need to expand the metro rail or create a subway system

Would like to see newer more reliable equipment. Many of the MCI buses are nearly 20 years old and equipment failure has been prevalent. Ever time a bus goes down there are at least 60 passengers that have to be late or find alternative transportation. Most of these are 31 day pass holders and they potentially lose a day of service already paid for.

How some plans to expand bus routes and rail into southwest Austin.

More rail ride times. Later is the day / evening and earlier as well as later on weekends.

I can fly to Dallas for what it costs you to let me ride the train one way. How is that possible.

Why are people forced to sit in the elements at your bus stops. Are you aware of the ergonomics of your bus stops are a detriment to your posture?

Your priorities don't include what I consider the primary reasons to use Capital Metro. #1. Service for people with limited transportation opportunities (East Austin, where I recently moved from and found IMPOSSIBLE to use), particularly low income people and people with mobility or driving issues. #2. Service for RESIDENTS (not just commuters) that is useable. I really like the focus on higher frequency, and I understand the importance of commuters, but there are lots of other people that use the system. You have limited routes that impact students in our area, etc. etc. I have used the bus and public transit in EVERY CITY I have lived in until AUSTIN. THe time it takes to get from one place to another on the bus is ridiculous. I even used it through college and in high school. Students who I have tutored also find it impossible to use for getting to A JOB or a study program to pass the TAKS, or training for a job (near Deep Eddy). Coordination and transfer without long waits, please, please, please so people who NEED it can use it. I would too, but I can walk faster.

As a CapMetro rider for 20+ years, its very disappointing to see the recent route changes.
i had come to depend on CapMetro to grocery shop, see the doctor, get to work downtown
and those routes no long serve my most basic needs.
As a senior citizen who would very much like to get rid of my car and insurance payments, i was banking on CapitalMetro
being good affordable transportation for my elder years but the new stops are not convenient or safe for me to walk to and from. Carrying music gear for work downtown,trying to get to and from the airport or to mid morning/early afternoon doctor's visits
or even groceries to eat is no longer possible...
A bus stop takes up very little space, needs very little maintenance and is good public service and community investment and yet
in its present state offers the greatest benefit to young professionals from the main corridors and leaves folk like me who have been riding for years and years out of stops throughout the neighbourhoods very few reasonable options.

Also despite my feelings about the new inconvenience factor, i think the more frequent service will prove to be a worthwhile goal

You are not connecting the region as a whole. We need connectivity INTO Austin and OUT of Austin from the region (Williamson County and Hays County). You should provide a Rapid Transit solution from the outer ends of the metropolitan area heading into downtown (San Marcos/Round Rock).

I work downtown, but live in Northwest Austin. AS someone who regularly works a later schedule, having the last train during the week be at 6:43 from downtown is very difficult. Even just one more round of the two trains would be great!
Also, reliability of on-time service is a great need.
The CapMetro app needs serious work and updates to make it more friendly to the user experience.
The Metro Express bus routes often have the "charter" type bus - which is very unfriendly to bike users who are trying to combine bus/bike/ or use their bike as the "last mile" option.

This survey is not what I thought it would be. I have given feedback via phone and email over the past month, as my car has been in the shop for weeks now. I am thankful that you have increased frequency on the 333. I am very annoyed that you eliminated my bus stop at Blue [email protected] going east; this makes food shopping on the bus much more difficult. I am still annoyed that the buses no longer stop on Congress or near the Convention Center (for me). I am happy to have a senior card.

Provide bus to North Austin Med Ctr.
Provide temp. stop on NB #10 to Dell Children's.
Regional transport must not make auto traffic worse, or it will fail in voting. Light rail needs separation from traffic grade.

Glad to see some bus routes running more frequently.

I live in Jester Estates. It's hard to support project connect when there is virtually no Metro service to our neighborhood. The closest rail facility has no parking, and there are no rapid buses that collect passengers near my home.

Decision to eliminate 983 route and replace it with 981 was a bad choice. I heard many complaints from other riders because the 981 schedule does not help during mid-afternoon to go back north and the982 schedule is too spaced out without the 983. Hope you will reconsider.

We need more rail service in Austin

The station amenities I would be most interested in are public restrooms at the park and ride train stations.

First gratitude for service already offered. I use buses daily to go to work, play, study and worship. Appreciate the complexity of providing public yransportation service in car culture. Find ways to tell more stories publicly of the many of us who benefit regularly, thank the bus driver practically every time exit bus. You are a lifeline. Find ways to make even more bike usage in conjunction with bus. Gracias, Stephen Pete Sebert

Since Remap be a living breathing system, I love the mere fact, that My waiting time has been reduced over an hour a day. I love the mere fact, of getting off one bus, seconds later, the next bus arrive. I love this system, I can see more adding to it later on, but now, just keep perfecting the system the system, that you have is perfect.
Since, the Nerd is still in my late seventy's you have made my life easier . Keep up the great job.

1) The Rapid routes are great; I can get to my new job down town with two short walks. But that works for me because I live in the center north of the city close to the 803 route. People who can't afford the expensive neighborhoods need access as well.
2) I'd love to see the current on time statistics for the Rapids by time and stop. From riding them I often see buses bunching up - one is late and so two arrive almost together. How often does that happen for each stop? Knowing that would help explain the new investment.

Please extend metro rail times during evening rush hour during weekdays & start earlier in the day on weekend.

Please, please, please make an elevated train system like Chicago!! Austin keeps growing and is not slowing down!! I HATE Traffic and would give up my car and be a Train rider if a system like Chicago was in Austin. Do IT NOW !!It is already 30 years late and if you don't do it now it will never happen and traffic will only be worst!

Getting a train from Manor to downtown would be beneficial to both Austin and Manor!

These surveys are nonsense! The average public transportation rider is not going to know that these surveys exit or how to access them. The questions are geared for the white affluent.

I believe the bus route 240 should be re-established immediately. The elimination of this route has caused issues for regular bus riders along this route. There was definitely enough ridership to support leaving this route in place. The elimination of this route has caused a big impact with transportation to work for me and my children.

Please extend the senior discount card to renew every 2 years instead of annually. It really is a pain to renew.

Love the rideshare program and have participated for years. Please keep that service in place.

Don’t understand why trains are so ridiculously late during SXSW. The trains are full at certain times everyday on regular days and still run on schedule. Just because more people get on doesn’t mean the train can’t leave the station at the scheduled time. My kids’ scheduled afternoon train from MLK to Cedar Park was late by 2 hours everyday of SXSW.

Could not rank the priorities, but access to stations is important. Why there isn't a rail system at the airport to at least downtown is very puzzling.