Mobility Hubs Survey | CapMetro Engage

Mobility Hubs Survey

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Do you ride Capital Metro?

Chart summary for "Do you ride Capital Metro?"
Yes 98 74.24%
No 34 25.76%

How important are your station's location and amenities to your transit experience?

Level of importance

#1 = most important and #5 = least important

Chart summary for "Level of importance"
1 - extremely important 79 62.2%
2 - very important 27 21.26%
3 - somewhat important 19 14.96%
4 - unimportant 2 1.57%
5 - not important at all 0 0%

What other mobility services are important for you to connect with?

Select all that apply.

Chart summary for "What other mobility services are important for you to connect with?"
My own car 72 25.44%
Bike 53 18.73%
Sidewalks 93 32.86%
Van Shuttles 22 7.77%
TNCs such as Lyft or Uber 43 15.19%

What is the biggest challenge you face in your use of the transit network

Select all that apply.

Chart summary for "What is the biggest challenge you face in your use of the transit network"
Missing sidewalk connections 36 28.8%
Missing bike connections 15 12%
Not enough amenities at stations 18 14.4%
No restroom 12 9.6%
Uncomfortable environment 14 11.2%
Safety concerns 30 24%

What zip code do you live in?

78727

78702

78757

78746

78759

78759

90210

78723

78640

78613

78653

78736

78727

78701

78641

78660

78758

78613

78756

78727

78746

78756

78745

78751

78753

78701

78717

78704

78704

78704

78613

78702

78751

78749

78758

78723

78704

78731

78752

78725

78752

78727

78705

78681

78759

78602

78610

78752

78731

78723

78757

78641

78749

78641

78753

78231

78759

78724

78739

78752

78752

78757

78703

78751

78752

78748

78752

78731

78748

78704

78729

78626

78665

78681

78749

78751

78741

78641

Ethnicity

Chart summary for "Ethnicity"
Asian 7 5.79%
Black or African-American 8 6.61%
Hispanic or Latin American 10 8.26%
Native American 1 0.83%
White 78 64.46%
Prefer not to say 17 14.05%

Income level

Chart summary for "Income level"
Less than $25,000 10 8.33%
$25,000 to $34,999 6 5%
$35,000 to $49,999 11 9.17%
$50,000 to $74,999 31 25.83%
$75,000 to $99,999 16 13.33%
$100,000 to $149,999 19 15.83%
$150,000 or more 12 10%
Prefer not to say 15 12.5%

Education level

Chart summary for "Education level"
High school graduate 6 4.96%
Completed some college 9 7.44%
Associate degree 7 5.79%
Bachelor's degree 43 35.54%
Completed some postgraduate 8 6.61%
Master's degree 32 26.45%
Ph.D., law or medical degree 8 6.61%
Other advanced degree beyond a Master's degree 2 1.65%
Prefer not to say 6 4.96%
Completed some high school 0 0%

Age

Chart summary for "Age"
18-24 years old 8 6.67%
25-34 years old 28 23.33%
35-44 years old 30 25%
45-54 years old 22 18.33%
55-64 years old 18 15%
65-74 years old 7 5.83%
75 years or older 2 1.67%
Prefer not to say 5 4.17%
13-17 years old 0 0%

Gender

Chart summary for "Gender"
Male 50 40.98%
Female 61 50%
Other 1 0.82%
Prefer not to say 10 8.2%

Got something else you’d like to tell us? We welcome your input! Please provide your feedback in the box below. 

Please be as specific and concise as possible and limit your responses within the 3,000 character limit. Thank you for taking our survey on Project Connect!

Side walks are little to close to street. I have been splashed by cars while walking on the side walk or waiting on a bus.

Why are all the super expensive nice fancy stops with huge park and rides in the far out rich suburbs, while many close in stops are in awful locations and so many important stops in town get nothing, not even a sidewalk? That’s terrible.

Why are all the super expensive nice fancy stops with huge park and rides in the far out rich suburbs, while many close in stops are in awful locations and so many important stops in town get nothing, not even a sidewalk? That’s terrible.

Provide better access to stops with sidewalks and parking.

As Austin faces an increasing housing affordability crisis, many of its workers are forced to move into outlying areas. Capital Metro has made good inroads expanding into Round Rock, Cedar Park, Leander, etc.

I would encourage expansion in these outlying areas to ensure greater coverage and increase opportunities for customer adoption of Capital Metro services. For example, I see proposed P&R locations at Four Points and Southeast Metro. This is a great start, but it misses a number of opportunities where new developments and growth are ongoing.

Expansions which cover more area will allow Capital Metro to serve significantly more customers and, in particular, targets customers who have a greater need and desire for public transportation. Typically, individuals living in properties valued at over $500K are not key demographics for public transportation.

I recognize the practical barriers to such expansion (cost, regulatory, infrastructure, etc.) but it would be reassuring to know that Capital Metro is focused on increasing ridership by targeting key demographics in underserved regions.

I would like to see more coffee vendors or shops near transit stations. Or some type of food truck or quick mart to grab some water. Right now royal blue is the closest shop to the plaza saltillo station, which is too far when I am running late for the train in the morning. I wish texas coffee traders was closer to the station and open for the early trains. It would make my bike/train commute so much more enjoyable. Maybe add tacos and coffee to cap metro stations. Maybe also a discount on tacos when you ride transit! I would also like an easier way to pay the fare when riding the train.

Updated technology for the metro fare app. It is bulky and takes a long time to open/access your fare. It would be nice to pay outside of the train and get on, I do not like the current method of fare inspection because it takes too long and the inspectors are often holding up the boarding of the train. Also it would be nice to have a seamless transfer between the train and the bus. I currently purchase a monthly train pass, however, when the train is randomly not running I have to take the bus (803) which requires me to purchase a different ticket. (this is very odd).

that is one good way to connect communities where they can grow and the people can thrive

I really need to have a bathroom at the Lakeline Station. The commuter route is long and after being taken to Lakeline Station and waiting for bus to arrive, it is a long trip to town.

Stations need to be located to where most people can access them via a short walk. If they are too far apart, then ridership will fall, and the transit corridor will not be serving the greatest amount of people. In the outer parts of the city, park and rides are needed, so people can drive in from less densely populated areas without having to drive all the way in on congested streets.

It is great to see Austin investing in new modes of transport. With the rapid growth of our city, cars and buses just can't keep up. We need rail now, for high capacity on time safe transport.

Fill in ALL the gaps in the active transit network. There is no excuse for it to be easier, faster, and safer to drive three blocks than to walk one.

The biggest challenge I face is actually not having available routes to suite my needs. I can’t go to the east side from where I live (burnet/north loop) without first going almost all the way downtown. That’s absurd. Getting to mueller takes forever even though I’m so close. The other challenge: speed. I can go to south Austin by bus from my home but it’ll take over an hour if I plan on crossing the river. To me that’s not worth it unless I plan on spending a whole day/evening there. Very frustrating.

Leander station during the weekends does not have any rail or bus services. Leander is growing fast and the demand is there. Please improve the weekend schedule. Thank you.

All transit centers should have MetroRail style bike shelters on premise. There should be a safe sidewalk path for people to walk to the center as well. The North Lamar Transit Center would be perfect if it had a sidewalk and bike path to the center and had good bicycle parking. I feel so bad for all those people walking through really busy traffic on lamar. They almost get hit everyday.

1. Current Location of stops are not always convenient.
2. Sometimes, buses breeze past a stop where I would get on, they are early, and then wait at the next stop. I don't get to take that bus as I watch it wait at the next bus stop from my bus stop . Some days I would run up to that stop, but many days I wont make it/it would be too hot/rainy to take the trouble. Drivers should make picking up passengers priority, not taking a longer break at their stops.

There are places (such as the Lamar/Rundberg intersection and some downtown locations) where the distance required to walk between "connecting" stops can be difficult for elderly or disabled people. I would appreciate your consideration of some of these situations by possibly locating stops AFTER the intersection rather than before. This could address Right Turn Lane locations as well as some concerning distance. Also, places used as connection hubs such as Walmart Norwood need to have paved areas that are as long as the area provided for bus-pullins so that passengers (especially those in wheelchairs) don't have to travel on dirt or mud to embark or disembark to or from the buses and/or busramps.

Shelter is the most important amenity! Real time stop info is next.

Frequency of service is the most important first-mile amenity for me; beyond that, sufficient shade/shelter should be prioritized (kudos to the new pilot on solar shading for stations). All stations should be served at a minimum with an accessible egress path, seating, and a crosswalk within 1/4 of the stop (preferably at the stop itself). In the future, I invite you to explore additional amenities at major stations (LRT, BRT) including concessions and services (dry cleaning drop-off, info kiosk, etc.)

Bus Stop Sheads when it's hot or raining hard out and its nothing to cover you when its raining or from the hot sun.
Also with the new routes and bus stops I live in the Manor and Loyola area and as I travel I have to try to get across traffic during a certain time of day because of the detouring going on and its dangerous crossing in the area of pecan brook and manor and trying to cross is a major pain I go to and from work that in that area and I have to take more buses to get to work.

A covered bus stop would be nice. The biggest issue is the heat and the metal benches, shade would help in 100 degree weather.

Car drivers behaving badly present the biggest impediment to using bus service. Drivers behaving aggressively toward pedestrians or texting while driving make a person think twice before crossing a busy street to take the bus. For example, take a look at how cars take the right turn from Guadalupe onto west 6th. More like an onramp than an urban left turn. Traffic calming infrastructure would go a long way toward making bus service more attractive. That said, I don't think CapMetro should have to pay for that.

The biggest challenge I face using the transit options is that I have to walk miles to get to them and the routes only go downtown - they don't go where I want to go. So I can only use it for special trips downtown on weekends. The lack of coverage, stops, and accessibility to locations were not options to select for barriers to use in this survey. I believe is a deliberate choice on the part of Cap Metro because the system doesn't want to hear from riders in the outer areas of the transit coverage area because you are only interested in those who are rich enough to live within our urban core.

Would like to see reliable, safe transportation options from suburbs south of Austin in to the City (from Kyle, Buda, South Austin)

We really need more protection from the elements at the tops.

Each year there are fewer places where more than two routes come together for a transfer. For me, getting from one place to another is getting more difficult every year because of the decreasing number of transfers and the increasing distance traveled to make the connections. In 1985 most of the routes I used ran every 45 minutes. In 1917 most of the routes I used ran every 45 minutes.

If waiting at the bus stop wasn't so horrible, I would probably sell my car and would certainly take transit more often. Smokers abound despite the no-smoking signs. Why can't we go back to designated smoking stations, so at least they will be in one predictable spot and I can stand upwind? I don't feel safe at night - and sometimes during the day. Too often there is no shade and no where to sit. Recent hip surgery means that I need to sit while waiting for the bus, but the stops near me don't have benches. It's just too hard.

We not only need sidewalks we need sidewalks with street trees and medians along the sidewalks. The city needs to adopt a new sidewalk design plan and plant the trees which are essential to the successful implementation of the sidewalks. The overall infrastructure is very hostile to pedestrians who would walk to use public transit. I LOVE public transit!!

Would love to see connected, continuous bike lanes and sidewalks re-connecting all neighborhoods in the City, even if car traffic stays disconnected.

The North Lamar Transit Center is a good example of what a mobility hub should NOT look like. It is a bleak wasteland surrounded by parking lots, car lots, and storage facilities. It doesn't even have a paved sidewalk to get to N Lamar easily. Frankly, it is an insult to the people who have to stop there everyday. What a good hub would have right next to it would be: an HEB, WIC office, Travis County office, police sub station, day care, Community Care, Greyhound/MegaBus stop, bike station, and Car2Go satellite parking spots. I other words, make it so that transit hubs are places people can get to easily and get their business done so they don't have to own (waste money on) a personal vehicle.

My biggest barriers to using the transit network is the limited density of bus stops in areas that I need to access as well as the infrequency of buses along the routes that I need to access.

you are not asking if people have disabilities!! Disabilities legally prevent certain people from driving/require them to use transit to get around. SHAME ON YOU!!

need available secure parking at the hubs

On one of the previous questions you said I could * Select all that apply.....then didn't let me. What is the biggest challenge you face in your use of the transit network *
Missing sidewalk connections, and proximity of my stop to my destination. These old feet aren't gettin younger...

Shelter from the elements, sidewalk connections, and lighting for safety are the most important amenities. Beyond that, you should consider how many people will use them before spending money. It may be preferable to provide shading at most or all bus stops instead of providing more fancy things like bike repair at some hubs.

You need clean, safe hubs with rapid transit in and out of Austin that connects with a good bus system within Austin - you do not have this. The new remap will degrade mobility in Austin. This should include rail that actually goes places people need it to go. You cannot just look at work, you must look at where people go - doctors, DMV, UT, shopping, etc.

not every trip needs to go downtown. get rid of the "star" and have more east-west, or east-to-northwest type routes. I don't go downtown. what a concept!

Northwest Austin to Lakeline has very poor connections to get around to downtown or really anywhere.
Rapid on Burnet is a joke. You have no connections from 183 to Domain except inside of the UT area and in Domain.
There are a number of crosstown routes that could benefit from connection options with the 803.
When the express buses are not running from the Lakeline station there needs to be another option that goes to downtown.
Even with the remap you ignored the NW Austin area.

The nearest planned "mobility hub" to me is the North Lamar Transit Center. Unfortunately, I live in Wooten, and despite it being the neighborhood next door, it's extremely inaccessible (due to highway 183 and missing connections). It's less than a mile from me as the crow flies, but much longer to walk or bike (and unsafe to do so).
When implementing NLTC as a mobility hub, it's connectivity to the Wooten neighborhood needs to be addressed.

My suggestions:
1. Provide a bike/pedestrian connection through from Anderson Square to Wooten Drive (this would require acquiring a little bit of that strip center). This would shorten the trip to the NLTC significantly for many in the neighborhood.

2. Provide a safe bicycle connection through the 183/Anderson Square crossing.

3. Construct a shared use path alongside 183 from the NLTC to the northwest (at least to Anderson Square, ideally all the way to Ohlen).

As a Metro Access customer, it is important to me that hubs are centrally located within the service corridor

Other problems with connecting:
Missing Sidewalks
Lack of amenities (coffee shop, laundry, cafe, etc)

The system really needs to expand to cover more area. The lower the income, the greater the need for public transit. The further from downtown, the more affordable the housing. Lower income individuals need more transit service.

Many people have big concerns about recent changes that have taken bus stops out of neighborhoods. We fought for ours, and managed to retain them after a campaign. If people can't get to their stop easily, all the frequency in the world won't help them! Cap Metro will bleed riders, and their most loyal constituency. You just have to find a way to make it easy, not more challenging. It is already an uphill battle to get people out of their cars. Find a way to tackle the "last mile" problem, and you'll get more ridership. But I reiterate, taking the stops out of neighborhoods is a BAD IDEA.

I used to have a safe stop to take me to my work and school, but now I have to wait outside a Conoco station before 7 am, and get bothered by the people buying beer at that hour of the am. Even at the transfer to the 981, if the bus stops where it should, I get bothered. Why does CapMetro not care for the safety of UT Staff and Students? Bring back the #18 where it was before the brainless changes!

Please try to have some type of transit service besides Rideshare in Bastrop.

As a blind person, safer crossings where multiple roots connect is an absolute must and having routes running both directions is a must too. Where my wife and I are relocating too in July, I will use Southpark Meadows as a hub and the buses I need to go to UT, ACC or St. Edwards as a higher ed professional all feed from their. My neighborhood buses come down W. Slaughter and crossing those 6 lanes proved unsafe this last week during a test run, as I was nearly hit twice with the crosswalk on. As it is, my only safe way to get to the stop is to cross first, walk .3 miles down to Slaughter, walk to the stop and catch the bus south to SPM which then loops bacvk to the north. Alternatively, having a stop further down 1st in the 9300 or 9400 block would help significantly. One other thing, you need to get other communities on board here, because forcing me to live in the most expensive part of Austin rather than allowing me to live in Kyle like other coleagues who commute to San Marcos or Austin is a built in form of housing discrimination.

I want to clarify one of my answers. I said that safety was my biggest concern with using the public transit network, but specifically what I mean by that is bike lane and sidewalk safety. There are not enough of either, and the ones that do exist are typical extremely unsafe. I have a bike, but I drive literally everywhere because I am not willing to risk my life to save a little money/gas/environment. Given the frequency of car on bike accidents in Austin, I will probably sell my bike before I use it on any kind of regular basis and that's a shame.

To put it in no uncertain terms, the lack of safe bike lanes in Austin is the one and only thing keeping me from taking a car off the road and biking on a more regular basis.

I am frustrated with the options for purchasing tickets and the functionality of the app. I don't know if it is the app or my local bank... but I have had trouble every time with purchases.

I am an advocate for metro system and I moved here almost four years ago from a city where I was an avid user. I want to use cap metro and encourage others but I am very frustrated with the lack of options (and the inadequate functionality of the options available). It seems like it could be a huge burden for accessibility in general.

My only other complaint is that the central stops seem to get all of the best amenities and more regular service. This is great for those who live centrally--but those who depend on public transportation on the far ends of town also need quick and dependable service with covered stops and sidewalks.

Gentrification of native black Americans in Austin is despicable and downright criminal. Capmetro has also assisted in this gentrification by cutting off routes in predominantly black neighborhoods that are now predominantly Mexican and white. We are viewed and treated like unnatural citizens in a nation that my ancestors built off their backs. Buses should not stop running at 9 pm, this is a major city and unless you are going to accept that black people are most likely the main demograpics that transit capital metro.

Lighting Safety from traffic and availability and proximity to shopping areas.

I chose "uncomfortable environment" meaning downtown. Almost every week this past couple of months, a disturbed person (different one each day) would get onto the Rapid bus I was on. Cursing at nothing or at other passengers, belligerent towards the drivers, waving arms, etc. Our office is moving soon and I will be using the Rapid buses more often than I do now and it concerns me. A person who is in such an emotional mental state can become violent. One of them was arguing with someone who wasn't there, getting more angry and yelling. Capital Metro used to claim that undercover officers sometimes rode on the buses. When I asked a driver about it, he just laughed. Can't Capital Metro work with APD about this? Those people need some sort of assistance, and your passengers also need to feel safe.

Agree you aren't even aware that some pWDS CAN"T drive. bc of disabilities. HELLO. Wake up. Oh I'm sorry.....this is part of your plan to eliminate us from public life.

If the site doesn't have parking lots nearby, doesn't do me any good. If the locations aren't between me and where I want to go, it is easier to drive than go away from where I want to end up. The first question should separate locations (not enough) from amenities (parking lots?) since they are quite different.

Please help your riding public with public restrooms.